Senior Cyber Service Desk Technician (TS/SCI)

SMS Data Products Group, Inc.; Del Rio (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

SMS Data Products Group, Inc. is seeking a Sr. Service Desk Technician for the CCSD at the Lackland Air Force Base site in San Antonio, TX.

The role focuses on end-user IT support, cybersecurity compliance, and managing incidents with STIG implementation and vulnerability management. You will install and maintain workstations and enterprise network systems, support via ticketing and remote tools, and contribute to security practices in a federal IT environment.

Qualifications

• Bachelor's degree or equivalent experience.
• 5-8 years in service desk and support, with federal/classified networks a plus.
• Proficiency in Windows operating systems and Microsoft Office; experience with Active Directory.
• IAT-II: CompTIA Security+ CE or SSCP, and HDI-CSR certification (to be obtained).
• Ability to work independently and in a team, with strong communication skills.

Responsibilities

• Provide end-user IT support for hardware, software, network access, and enterprise applications; troubleshoot and resolve issues using ticketing systems and remote support tools.
• Install, configure, and maintain workstations and enterprise network systems; ensure cybersecurity via STIG implementation and vulnerability management.
• Work within DoD/CCSD environment, documenting resolutions and coordinating with stakeholders.

Skills

Customer support

Communication skills

Teamwork

Problem solving

Adaptability

Education

Bachelor's degree in computer science or related field

Tools

PowerShell

Power Automate

Active Directory

Windows OS

Microsoft Office

Remote support tools

Job description

SMS Data Products Group, Inc. is seeking a Sr. Service Desk Technician for the CCSD at the Lackland Air Force Base site in San Antonio, TX.

The role focuses on end-user IT support, cybersecurity compliance, and managing incidents with STIG implementation and vulnerability management. You will install and maintain workstations and enterprise network systems, support via ticketing and remote tools, and contribute to security practices in a federal IT environment.