Security Ambassador: Retail Operations & Campus Safety

Memorial City Mall, LP; Houston (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k with company match

Holiday bonuses

Career development opportunities

Team culture and stability

Job summary

MetroNational is seeking a Security Ambassador I for Retail Operations at Memorial City. You will build strong relationships with guests, tenants, and residents while maintaining a safe, welcoming environment on our campus.

You may patrol on foot, by golf cart, or assist at a lobby desk, with schedules spanning days, nights, weekends, and holidays. The role emphasizes exceptional service, situational awareness, and timely incident reporting to protect people and property.

Qualifications

• Must be able to provide excellent customer service to clients and guests.
• Patrol interior/exterior areas on foot or golf cart as needed.
• Report security issues promptly and follow up for resolution.
• Identify threats, hazards and suspicious activity.
• Use de-escalation techniques and clear communication.
• Document incidents in an Incident Management System.

Responsibilities

• Provide excellent customer service to clients and guests.
• Perform regular interior and exterior patrols on foot or via golf cart.
• Report security issues promptly and follow through to ensure completion.
• Identify and report potential threats, hazards, and suspicious activity.
• Manage conflicts with diverse groups using de-escalation skills.
• Respond to and document incidents in the Incident Management System.
• Understand and implement Post Orders and Emergency Plans.
• Additional duties as assigned by manager.

Skills

Customer service

Patrol

De-escalation

Communication

Incident reporting

Post orders

Emergency planning

Outlook/Teams

Mobility/fitness

Background checks

Tools

Microsoft Outlook

Microsoft Teams

Job description

MetroNational is seeking a Security Ambassador I for Retail Operations at Memorial City. You will build strong relationships with guests, tenants, and residents while maintaining a safe, welcoming environment on our campus.

You may patrol on foot, by golf cart, or assist at a lobby desk, with schedules spanning days, nights, weekends, and holidays. The role emphasizes exceptional service, situational awareness, and timely incident reporting to protect people and property.