Seasonal Security Ambassador — Mall Patrol & Safety

Memorial City Mall LP; Houston (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

METRONATIONAL's Memorial City Mall in Houston is hiring Seasonal Security Ambassadors to safeguard designated areas, conduct interior and exterior patrols, and provide exceptional guest service to our visitors.

The role requires scheduling flexibility for days, nights, weekends and holidays; training is provided by Memorial City Security, and applicants must meet Texas licensing, pass background and drug screening. Commit to safety and courteous communication as essential.

Qualifications

• Must be at least 18 years of age.
• Must pass background check.
• Drug screening required.
• Texas Security Officer, Level II (Non-Commissioned) preferred or obtained.
• Willing to work varied schedules including nights, weekends, and holidays.

Responsibilities

• Provide excellent customer service to guests.
• Perform interior and exterior patrols on foot and by golf cart where applicable.
• Report security and maintenance issues promptly and accurately.
• Identify hazards, threats and suspicious activity and escalate as needed.
• Manage conflicts with diverse groups using de-escalation techniques and clear communication.
• Document incidents in the Incident Management System and follow post orders.

Skills

Customer service

Patrol security

Communication skills

De-escalation

Document incidents

Tools

Microsoft Outlook

Teams

Incident Management System

Job description

METRONATIONAL's Memorial City Mall in Houston is hiring Seasonal Security Ambassadors to safeguard designated areas, conduct interior and exterior patrols, and provide exceptional guest service to our visitors.

The role requires scheduling flexibility for days, nights, weekends and holidays; training is provided by Memorial City Security, and applicants must meet Texas licensing, pass background and drug screening. Commit to safety and courteous communication as essential.