Bike Patrol - Security Ambassador III

Memorial City Mall, LP

Houston (TX)

On-site

USD 21,139 - 30,107

Full time

14 days+

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Benefits offered by this job

401k Program with company match

Holiday and Spot Recognition Bonuses

Career development opportunities

Job summary

A community-focused organization in Houston is seeking a Bike Patrol Officer to secure designated areas and provide exceptional customer service. The ideal candidate will patrol on a bike, respond to incidents, and manage conflicts effectively, ensuring a safe environment. Must be able to work weekends and possess a valid driver’s license. This role offers competitive pay, benefits, and opportunities for career development in a team-oriented environment.

Qualifications

Must be at least 18 years old.
Possess a valid driver’s license with a good driving record.
Ability to ride and maneuver a multispeed Mountain Bike comfortably.
Familiarity with Texas Bike Laws and bike safety.
Pass a background investigation and drug screening.

Responsibilities

Provide excellent customer service to clients and guests.
Conduct regular exterior patrols on bike to ensure safety.
Manage conflicts using de-escalation skills.
Respond to and document incidents within an Incident Management System.
Understand and implement Emergency and Action Plans.

Skills

Customer service

De-escalation skills

Effective communication

Problem-solving

Ability to work in diverse groups

Tools

Microsoft Outlook

Microsoft Teams

Job description

Description

MUST be able to WORK Weekends / $18.60hr / MUST have valid TDL

Everything we do at MetroNational comes back to our purpose: To Build Better Lives. It’s our North Star and the reason we do the work we do. As a MetroNational Bike Patrol Officer, you build better lives by forming bonds with our guests, tenants, and residents, developing relationships with them, and ensuring a safe environment on our beautiful campus in Memorial City.

The Security Ambassador III - Bike Patrol is responsible for securing designated areas in and around Memorial City Mall, conducting bike patrols. We believe in providing exceptional service every day and ask that you go above and beyond to make service a priority in your safety role. This position does require some scheduling flexibility as we provide security services during days, nights, weekends, and holidays.

Essential Duties and Responsibilities

Provide excellent customer service to our clients and guests
Perform regular exterior patrols on Bike to ensure the safety of our clients and guest
Report security and service/maintenance related issues immediately and follow through to ensure completion
Identify and report potential threats, hazardous conditions, and suspicious activity
Manage conflicts with diverse groups of people by utilizing de‑escalation skills and effective communication
Respond to and document incidents within an Incident Management System
Understand and implement Post Orders, Emergency, Incident and Action Plans
Additional duties as assigned by manager

Requirements

Must be at least 18 years of age
Possess a valid driver’s license with good driving record.
Must have the ability to successfully and comfortably ride and maneuver and a multispeed Mountain Bike for the duration of your shift with minimal interruptions
Must be familiar or willing to familiarize yourself with Texas Bike Laws and general bike safety
Must pass a “Motor Vehicle Records” check as a condition of employment
Must submit to a background investigation in accordance with all Federal, State and Local laws
Applicant will be subject to a drug screening as a condition of employment
Must possess, or obtain, a Non‑Commissioned Security Officer, Level II for the State of Texas as a condition of employment
Required training provided by the Memorial City Security department, including required participation in all mandatory trainings
Willing to work varied schedules that may include nights, weekends, and holidays
May be required to assist security operations during man‑made or natural disaster
Should be familiar with Microsoft Outlook, Teams and other basic computer software
Should be comfortable typing and completing incident related documents to include photos, witness statements and incident reporting
This position requires working outdoors where you will be subject to the elements and changing weather conditions.

Skills, Qualifications and Other Requirements

Successfully complete the Security Program’s new‑hire training program within one month of the job offer
Will be required to pass First‑Aid/AED training within the first year of employment (Employer Provided)
Ability to articulate information clearly and concisely, in both verbal and written form
Communicate well via phone or handheld radio
Remains calm under pressure
Great problem solver and works well independently, with little to no direct supervision
Exercises good judgement and initiative
Enjoys working with diverse groups or people and organizations in a dynamic work environment

What We Offer

Competitive pay and excellent benefits package including 401k Program with company match
Holiday and Spot Recognition Bonuses
Career development opportunities, training, and certifications to help you grow your career
Exceptional culture that values its strong history and legacy of excellence, always working with integrity, to build trust and make a true impact to those we serve and to our own Team Members

ABOUT METRONATIONAL

MetroNational is a private, family‑owned real estate investment, development and management company located in Houston whose core interest is the Memorial City mixed‑use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards: