Security Operations Dispatcher — 24/7 Command Center

Memorial City Mall, LP; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Memorial City Mall, LP is seeking a Dispatcher to monitor security and related systems across the facility. The role requires prior experience in an Operational Security Command Center or Loss Prevention Command Center, and the ability to work all hours and shifts.

Responsibilities include protecting assets, monitoring systems, detecting events, dispatching officers, coordinating communications, and generating incident reports.

Qualifications

• Must have prior experience in a retail environment.
• 3+ years direct security systems and technology experience preferred.
• Preference given to individuals with law enforcement dispatch or emergency services dispatch background.
• Must be able to work any and all hours and shifts.

Responsibilities

• Protect facility assets.
• Monitor security systems.
• Detect and assess events and alarms and take appropriate action.
• Dispatch Security Officers and/or emergency services.
• Coordinate security communications into and out of the facilities.
• Generate reports from the security systems and document activity in the Incident Reporting System.
• Conduct security system tests and audits.
• Communicate and address emergencies effectively and calmly.
• Additional duties as assigned by manager.

Skills

Security systems knowledge

Multitasking

Calm under pressure

Communication skills

Problem solving

Discretion and judgement

Education

High School Diploma

Bachelor's degree

Tools

Microsoft Office

Security monitoring software

Job description

Memorial City Mall, LP is seeking a Dispatcher to monitor security and related systems across the facility. The role requires prior experience in an Operational Security Command Center or Loss Prevention Command Center, and the ability to work all hours and shifts.

Responsibilities include protecting assets, monitoring systems, detecting events, dispatching officers, coordinating communications, and generating incident reports.