Security Ambassador II - Flex: Service-Driven Patrols

Memorial City Mall, LP; Houston (TX); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

401k with company match

Holiday and spot bonuses

Career development & certifications

Job summary

MetroNational is seeking a Security Ambassador II - Flex to help protect our Memorial City campus. The role requires flexibility to cover posts across buildings, malls, or hospitals, with patrols by foot or golf cart and strong guest service focus.

You will respond to incidents, report hazards, and support security operations during days, nights, weekends, and holidays. The successful candidate will be trained by Memorial City Security and able to work independently in a dynamic environment.

Qualifications

• Must be at least 18 years old.
• Valid driver’s license with good driving record.
• Pass a Motor Vehicle Records check.
• Background investigation required by law.
• Drug screening required.
• Non-Commissioned Security Officer Level II (TX) required.
• Training provided by Memorial City Security department.
• Willing to work nights, weekends & holidays.

Responsibilities

• Provide excellent customer service to clients and guests.
• Perform interior and exterior patrols on foot and via golf cart.
• Report security and maintenance issues promptly and follow through to resolution.
• Identify and report threats, hazards, and suspicious activity.
• Manage conflicts with diverse groups using de-escalation and communication skills.
• Respond to and document incidents in the Incident Management System.
• Comply with Post Orders, Emergency, Incident and Action Plans.
• Perform additional duties as assigned by manager.

Skills

Customer service

De-escalation

Communication

Problem solving

Independent work

Education

Non-Commissioned Security Officer Level II (TX)

Tools

Microsoft Outlook

Microsoft Teams

Job description

MetroNational is seeking a Security Ambassador II - Flex to help protect our Memorial City campus. The role requires flexibility to cover posts across buildings, malls, or hospitals, with patrols by foot or golf cart and strong guest service focus.

You will respond to incidents, report hazards, and support security operations during days, nights, weekends, and holidays. The successful candidate will be trained by Memorial City Security and able to work independently in a dynamic environment.