Security Officer - Commercial Operations

Memorial City Mall, LP; Houston (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k with company match

Holiday bonuses

Career development opportunities

Team culture and stability

Job summary

MetroNational is seeking a Security Ambassador I for Retail Operations at Memorial City. You will build strong relationships with guests, tenants, and residents while maintaining a safe, welcoming environment on our campus.

You may patrol on foot, by golf cart, or assist at a lobby desk, with schedules spanning days, nights, weekends, and holidays. The role emphasizes exceptional service, situational awareness, and timely incident reporting to protect people and property.

Qualifications

• Must be able to provide excellent customer service to clients and guests.
• Patrol interior/exterior areas on foot or golf cart as needed.
• Report security issues promptly and follow up for resolution.
• Identify threats, hazards and suspicious activity.
• Use de-escalation techniques and clear communication.
• Document incidents in an Incident Management System.

Responsibilities

• Provide excellent customer service to clients and guests.
• Perform regular interior and exterior patrols on foot or via golf cart.
• Report security issues promptly and follow through to ensure completion.
• Identify and report potential threats, hazards, and suspicious activity.
• Manage conflicts with diverse groups using de-escalation skills.
• Respond to and document incidents in the Incident Management System.
• Understand and implement Post Orders and Emergency Plans.
• Additional duties as assigned by manager.

Skills

Customer service

Patrol

De-escalation

Communication

Incident reporting

Post orders

Emergency planning

Outlook/Teams

Mobility/fitness

Background checks

Tools

Microsoft Outlook

Microsoft Teams

Job description

Description

Description

Everything we do at MetroNational comes back to our purpose: To Build Better Lives. It’s our North Star and the reason we do the work we do. As a MetroNational Security Ambassador I for the Retail Operations, you build better lives by forming bonds with our guests, tenants, and residents, developing relationships with them, and ensuring a safe environment on our beautiful campus in Memorial City.

You may patrol on foot, cart, or sit a lobby desk, depending on the needs of the team. We believe in providing exceptional service every day and ask that you go above and beyond to make service a priority in your safety role. This position does require responsiveness and a high level of flexibility as we provide security services during days, nights, weekends, and holidays.

Essential Duties and Responsibilities:

• Provide excellent customer service to our clients and guests
• Perform regular interior and exterior patrols on foot and/or via golf cart
• Report security and service/maintenance related issues immediately and follow through to ensure completion
• Identify and report potential threats, hazardous conditions, and suspicious activity
• Manage conflicts with diverse groups of people by utilizing de-escalation skills and effective communication
• Respond to and document incidents within an Incident Management System
• Understand and implement Post Orders, Emergency, Incident and Action Plans
• Additional duties as assigned by manager

Requirements

• Must be at least 18 years of age
• Possess a valid TEXAS driver’s license with good driving record
• Must pass a “Motor Vehicle Records” check as a condition of employment
• Must submit to a background investigation in accordance with all Federal, State and Local laws
• Applicant will be subject to a drug screening as a condition of employment
• Must possess, or obtain, a Non-Commissioned Security Officer, Level II for the State of Texas as a condition of employment.
• Required training provided by the Memorial City Security department, including required participation in all mandatory trainings
• Willing to work varied schedules that may include nights, weekends, and holidays
• May be required to assist security operations during man-made or natural disaster
• Familiar with Microsoft Outlook, Teams, and other basic computer software
• Should be comfortable typing and completing incident related documents to include photos, witness statements and incident reports
• This position may require working indoors or outdoors where you will be subject to the elements and changing weather conditions
• This position may also require you to walk, stand or sit or for long periods of time depending on your post assignment

Skills, Qualifications and Other Requirements:

• Successfully complete the Security Program’s new-hire training program within one month of the job offer
• Will be required to pass First-Aid/AED training within the first year of employment (Employer Provided)
• Ability to articulate information clearly and concisely, in both verbal and written form
• Communicate well via phone or handheld radio
• Remains calm under pressure
• Great problem solver and works well independently, with little to no direct Supervision
• Exercises good judgement and initiative
• Enjoys working with diverse groups or people and organizations in a dynamic work environment

What We Offer:

• Competitive pay and excellent benefits package including 401k Program with company match
• Holiday and Spot Recognition Bonuses
• Career development opportunities, training, and certifications to help you grow your career
• Exceptional culture that values its strong history and legacy of excellence, always working with integrity, to build trust and make a true impact to those we serve and to our own Team Members

ABOUT METRONATIONAL:

MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:

• Houston Chronicle Top Workplaces
• Houston Business Journal Healthiest Employers
• Houston Business Journal Best Places to Work
• Cigna Well-Being Award
• American Heart Association Fit-Friendly Worksite
• Mother-Friendly Worksite