Security Ambassador: Guest Safety & Service Expert

Live! Casino Virginia; Petersburg (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus Structure

Health Coverage

Retirement Match

Leadership Development & Mentorship

Tuition Reimbursement

Exclusive Discounts

Job summary

Live! Casino Virginia is seeking a Security Ambassador to safeguard guests, team members, and assets while delivering exceptional service. You will greet guests, verify IDs, explain rules, and manage incidents with a professional demeanor.

Responsibilities include monitoring entrances, handling disputes, responding to incidents, and coordinating with supervisors. This role requires calm under pressure and a commitment to guest experience in a fast-paced environment.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: 1–2 years in security with guest service focus preferred.
• Work environment: exposed to alcohol and smoke; must be able to work in such environment.
• Licensing: ability to secure and maintain licensure per Virginia Gaming Control Board or Live operating standards.

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check IDs and enforce age/casino access rules.
• Explain casino/hotel rules and code of conduct.
• Interact with the public professionally and provide directions or assistance.
• Assist with disputes, intoxicated subjects, and incidents.
• Notify supervisors of unusual events or crimes.
• Respond to medical or fire emergencies.
• Operate the Security Dispatch Office and communicate via radio/phone.
• Monitor entrances and logs of visitors/ vendors.
• Control traffic in valet and parking areas.
• Assist in transporting money, chips, and markers.
• Write and investigate injury reports.

Skills

Write reports

Telephone etiquette

Reading memos

Multi-tasking

Customer service

Valid driver's license

Work under time pressure

Alertness

Dexterity for emergencies

Education

High school diploma or GED

Job description

Live! Casino Virginia is seeking a Security Ambassador to safeguard guests, team members, and assets while delivering exceptional service. You will greet guests, verify IDs, explain rules, and manage incidents with a professional demeanor.

Responsibilities include monitoring entrances, handling disputes, responding to incidents, and coordinating with supervisors. This role requires calm under pressure and a commitment to guest experience in a fast-paced environment.