Guest Security & Service Ambassador

Live! Casino Virginia; Petersburg (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus structure

Health coverage

Retention savings

Mentorship programs

Tuition reimbursement

Discounts & travel

Job summary

Live! Casino Virginia is looking for a Security Ambassador to protect guests, team members and assets while delivering first-rate service. You will greet guests, verify IDs, control access, and respond to emergencies with a calm, professional approach.

You’ll work in a fast-paced casino environment, collaborating with surveillance and operations to maintain safety, de-escalate incidents, and uphold Live!’s standards of guest experience. Previous security or guest-service experience is preferred.

Qualifications

• High school diploma or GED required.
• 1–2 years security or guest-service experience preferred.
• Must pass licensing requirements per Virginia Gaming Control Board.

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check IDs and control access for guests entering the casino and hotels.
• Explain rules and code of conduct for the venue.
• Interact with the public in a professional manner and respond to inquiries.
• Assist with disputes, intoxicated subjects, and emergencies as needed.
• Monitor and report safety hazards; respond to medical or fire emergencies.
• Operate dispatch communications and maintain visitor logs.
• Uphold safety for all guests and team members.

Skills

Customer service

Valid driver's license

Report writing

Multi-tasking

Communication

Observation skills

Conflict resolution

Education

High school diploma or GED

Job description

Live! Casino Virginia is looking for a Security Ambassador to protect guests, team members and assets while delivering first-rate service. You will greet guests, verify IDs, control access, and respond to emergencies with a calm, professional approach.

You’ll work in a fast-paced casino environment, collaborating with surveillance and operations to maintain safety, de-escalate incidents, and uphold Live!’s standards of guest experience. Previous security or guest-service experience is preferred.