Guest Security & Service Specialist

Live! Casino & Hotel Virginia

Petersburg (VA)

On-site

USD 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Skills Development & Mentor

Tuition Reimbursement

Exclusive Discounts on Travel,Services

Job summary

Live! Casino & Hotel Virginia is seeking a Security Ambassador to ensure safety for guests, team members, and assets while delivering excellent customer service.

You will greet guests, verify IDs, explain rules, handle disputes, and respond to emergencies in a fast-paced, high-energy setting. Experience in security and guest service is preferred; licensure per Virginia Gaming Control Board may be required.

Qualifications

Swing shift 3:30pm to 12:00am is required.
High school diploma or GED preferred.
1–2 years security with guest service experience preferred.
Must be able to obtain Virginia Gaming Control Board licensure.

Responsibilities

Greet guests with a smile and a warm welcome.
Check IDs and enforce age and prohibited-item policies.
Explain rules and code of conduct for casino and hotel.
Interact professionally with the public and assist guests.
Assist with disputes, intoxicated subjects, and incidents.
Notify supervisors of unusual events or crimes.
Respond to medical or fire emergencies as needed.
Operate the Security Dispatch Office and two-way radios.

Skills

Customer service

Multitasking

Report writing

Telephone etiquette

Memo comprehension

Driver's license

Education

High school diploma or GED

Job description

Live! Casino & Hotel Virginia is seeking a Security Ambassador to ensure safety for guests, team members, and assets while delivering excellent customer service.

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