Security Account Manager: Scheduling & Growth

Securitas Security Services USA, Inc.; Madison (WI); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision, Life, AD&D, 6

401K options

10 Vacation Days Accrued

6 Sick Days

4 Floating Holidays per year

Paid Weekly

Employee Assistance Program

Discounts on childcare, pet daycare,…

Descripción de la vacante

The Western Wisconsin Area is seeking an Account Manager in Madison, WI to supervise security officers, manage scheduling, payroll processing, and site training, and to build high-performing teams with strong customer service. The role emphasizes client relationships, KPI monitoring, and opportunities for account growth in a fast-paced security services environment.

Ideal candidates will have experience in security or related management roles, with clear communication and leadership skills, and

Formación

• Must be at least 18 years of age.
• High school diploma or GED required.
• Valid driver's license and clear driving record required.
• Previous experience in security, law enforcement, military, account management, project management, or general management needed.
• Additional experience in scheduling, payroll, and training is preferred.
• Proficient in basic computer and technology use.
• Strong planning, organizing, and leadership skills.
• Ability to take initiative, achieve results, and meet deadlines.
• Reliable and self-motivated.
• Strong customer service and interpersonal skills a must.
• All candidates must be willing to participate in Securitas’ pre-employment screen process, including drug screen and background investigation.

Responsabilidades

• Manage a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff.
• Meet with line management and/or client representatives for status updates and to address any actual or potential problems.
• Maintain strong client relationships focused on partnership, service excellence, and retention.
• Monitor KPIs related to retention, overtime, vacancies, and turnover.
• Identify opportunities for additional services, security enhancements, and account growth.
• Ensure that service expectations are being met through regular contact with clients.
• Participate in and coordinate with line management regarding the orientation, training, development, and retention of high-caliber staff.
• Conduct performance conversations and corrective actions when necessary.
• Ensure all incidents are documented accurately and reports promptly.
• Maintain and submit payroll records and other employee and business information, review client and company report for accuracy and timeliness.
• Communicate and coordinate scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services.
• Drive accountability for patrols, badge checks, safety procedures, and overall site performance.

Conocimientos

Scheduling

Payroll processing

Site training

Customer service

Communication

Leadership

Planning

Organizing

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

The Western Wisconsin Area is seeking an Account Manager in Madison, WI to supervise security officers, manage scheduling, payroll processing, and site training, and to build high-performing teams with strong customer service. The role emphasizes client relationships, KPI monitoring, and opportunities for account growth in a fast-paced security services environment.

Ideal candidates will have experience in security or related management roles, with clear communication and leadership skills, and