Security Account Manager — Client Relations & Strategy (Milwaukee)

Garda World Security; Milwaukee (WI); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Health benefits program

401(k) with employer matching

Paid time off

Paid holidays

Disability coverage

Life insurance

Career growth opportunities

Job summary

GardaWorld Security in Milwaukee, WI is seeking a contract Security Account Manager to maintain on-site performance for a key account. You’ll manage client issues, communicate with contacts, update databases, review compliance, and prepare reports to drive security program improvements.

Join GardaWorld to lead projects, oversee onboarding, and ensure contracted KPIs are met while delivering comprehensive security services and strategic management.

Qualifications

• Authorized to work in the United States.
• At least 5 years of experience in security operations leadership; military or law enforcement experience a plus.
• Valid driver’s license.
• Working knowledge of Microsoft Office.
• Ability to provide leadership during critical incidents or significant operational needs.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.

Skills

Leadership

Relationship building

Communication

CRM software

Microsoft Office

Project management

Customer service

Written communication

Verbal communication

Financial planning

Tools

CRM software

Microsoft Office

Job description

GardaWorld Security in Milwaukee, WI is seeking a contract Security Account Manager to maintain on-site performance for a key account. You’ll manage client issues, communicate with contacts, update databases, review compliance, and prepare reports to drive security program improvements.

Join GardaWorld to lead projects, oversee onboarding, and ensure contracted KPIs are met while delivering comprehensive security services and strategic management.