Account Manager

Securitas, Inc.; Waukesha (WI); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K options

Life insurance

AD&D insurance

Disability insurance

Telemedicine

Paid Time Off

Uniforms provided

Paid training

Weekly pay

Employee Assistance Program

DailyPay Access Program

Discounts on childcare

Discounts on pet care

Job summary

Securitas, Inc. is seeking an Experienced Account Manager in Waukesha, WI. The role involves supervising security officers, coordinating shifts, and ensuring client satisfaction.

A strong focus on payroll, training, and team development is expected to maintain high performance across sites. The ideal candidate will lead a shift, handle scheduling, payroll processing, and site training, with proven leadership and excellent customer service skills.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Strong customer service and interpersonal skills.
• Experience in scheduling, payroll, and training is preferred.
• Law enforcement or military experience is a plus.

Responsibilities

• Manage a shift and/or segment of guarding operations at multiple sites, including supervision of officers and supervisory staff.
• Meet with line management and client representatives for status updates and issue resolution.
• Ensure service expectations are met through regular client contact.
• Participate in orientation, training, development, and retention of staff.
• Maintain and submit payroll records and other employee information, and review reports for accuracy.
• Coordinate scheduling, staffing, equipment, and record keeping for smooth service delivery.

Skills

Customer service

Leadership

Scheduling

Payroll processing

Training/mentoring

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Experienced Account Manager

Primary Location: Waukesha, WI

Wage: $30.00/HR

We offer a full benefits package, PTO, weekly pay, and more!

Are you a motivated and experienced security professional looking for the next step in your career? The Area has an exciting opportunity for a Field Service Manager! We are seeking a personable, dedicated individual to supervise a team of security officers to ensure operational effectiveness.

The ideal candidate will be equipped in handling scheduling, payroll processing, and site training. They must have previous experience in developing a high performing team with strong customer service skills and great communication.

Perks & Benefits

• Medical, Dental, Vision, & 401K Options.
• Life, AD&D, & Disability Insurance.
• Virtual Medical Appointments with Telemedicine.
• Paid Time Off, Free Uniforms, Paid Training, & Weekly Pay (every Thursday).
• Employee Assistance Program.
• DailyPay Access Program!
• Discounts On Childcare, Pet Care, Vehicles, Cell Phone Plans, Travel, & So Much More!

What Your Day May Look Like

• Manage a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff.
• Meet with line management and/or client representatives for status updates and to address any actual or potential problems.
• Ensure that service expectations are being met through regular contact with clients.
• Participate in and coordinate with line management regarding the orientation, training, development, and retention of high-caliber staff.
• Maintain and submit payroll records and other employee and business information, review client and company report for accuracy and timeliness.
• Communicate and coordinate scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services.

Position Requirements

• Must be at least 18 years of age.
• Valid driver's license and clear driving record required.
• High school diploma or GED required.
• Law enforcement or military experience preferred.
• Additional experience in scheduling, payroll, and training is preferred.
• Proficient in basic computer and technology use.
• Strong planning, organizing, and leadership skills.
• Ability to take initiative, achieve results, and meet deadlines.
• Reliable and self-motivated.
• Strong customer service and interpersonal skills a must.
• All candidates must be willing to participate in Securitas’ pre-employment screen process, including drug screen and background investigation.

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