Security Account Manager: Lead Teams & Client Safety

Allied Universal; Charlotte (NC); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision

Eight paid holidays

Vacation accrual

Job summary

Allied Universal is hiring an Account Manager to lead daily security operations, guiding a team of officers and supervisors to deliver exceptional service. You will schedule staffing, develop client relationships, and respond to incidents to protect people and property.

This role emphasizes strong leadership, communication, and the ability to optimize operations while managing payroll and inventory. A high school diploma and licensing requirements apply; CPP certification is a plus.

Qualifications

• High school diploma or equivalent.
• Licensing requirements are subject to state and local laws and regulations.
• Valid driver’s license if driving a company vehicle or personal vehicle for business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make independent decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and computer systems, including Microsoft Office.

Responsibilities

• Manage scheduling using AI-powered technology to meet client contract hours and minimize unbilled overtime.
• Lead and develop security teams by hiring, coaching, and overseeing payroll, performance, and employee relations.
• Enhance client relationships as the primary contact to ensure high-quality service that protects people and property.
• Handle security incidents and emergencies by responding professionally and coordinating with clients and internal teams.
• Direct compliance and security operational excellence by overseeing training, safety, site standards and inventory management.

Skills

Leadership

Scheduling

Client relations

Emergency preparedness

Communication

Financial acumen

MS Office

Education

High school diploma or equivalent

College degree in Business Administration or related field

ASIS CPP certification

Job description

Allied Universal is hiring an Account Manager to lead daily security operations, guiding a team of officers and supervisors to deliver exceptional service. You will schedule staffing, develop client relationships, and respond to incidents to protect people and property.

This role emphasizes strong leadership, communication, and the ability to optimize operations while managing payroll and inventory. A high school diploma and licensing requirements apply; CPP certification is a plus.