Security Account Manager: Lead & Schedule Teams (Mon-Fri)

Securitas, Inc.; Madison (WI); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, vision, life, AD&D, +

401K options

10 Vacation Days Accrued

6 Sick Days

4 Floating Holidays per year

Holidays honored - multiple

Paid Family Leave - up to 12 weeks a y

Paid Weekly (every Thursday)

Employee Assistance Program

Discounts on childcare, pet daycare, 0

Job summary

Securitas, Inc. in Madison, WI seeks an Account Manager to supervise a team of security officers and ensure operational effectiveness. The role involves scheduling, payroll processing, and site training, with a focus on strong customer service and communication.

The ideal candidate will have experience building high-performing teams, maintaining client relationships, and driving service improvements across multiple sites. Competitive benefits and weekly pay offered.

Qualifications

• High school diploma or GED required.
• Experience in security, law enforcement, military, account management, project management, or general management preferred.
• Additional experience in scheduling, payroll, and training is preferred.

Responsibilities

• Manage a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff.
• Meet with line management and/or client representatives for status updates and to address any actual or potential problems.
• Maintain strong client relationships focused on partnership, service excellence, and retention.
• Monitor KPIs related to retention, overtime, vacancies, and turnover.
• Identify opportunities for additional services, security enhancements, and account growth.
• Ensure that service expectations are being met through regular contact with clients.
• Participate in and coordinate with line management regarding the orientation, training, development, and retention of high-caliber staff.
• Conduct performance conversations and corrective actions when necessary. Ensure all incidents are documented accurately and reports promptly.
• Maintain and submit payroll records and other employee and business information, review client and company report for accuracy and timeliness.
• Communicate and coordinate scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services.
• Drive accountability for patrols, badge checks, safety procedures, and overall site performance.

Skills

Customer service

Communication

Leadership

Scheduling

Payroll processing

Training

Education

High school diploma or GED

Job description

Securitas, Inc. in Madison, WI seeks an Account Manager to supervise a team of security officers and ensure operational effectiveness. The role involves scheduling, payroll processing, and site training, with a focus on strong customer service and communication.

The ideal candidate will have experience building high-performing teams, maintaining client relationships, and driving service improvements across multiple sites. Competitive benefits and weekly pay offered.