Account Manager

Securitas, Inc.; Madison (WI); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, vision, life, AD&D, +

401K options

10 Vacation Days Accrued

6 Sick Days

4 Floating Holidays per year

Holidays honored - multiple

Paid Family Leave - up to 12 weeks a y

Paid Weekly (every Thursday)

Employee Assistance Program

Discounts on childcare, pet daycare, 0

Job summary

Securitas, Inc. in Madison, WI seeks an Account Manager to supervise a team of security officers and ensure operational effectiveness. The role involves scheduling, payroll processing, and site training, with a focus on strong customer service and communication.

The ideal candidate will have experience building high-performing teams, maintaining client relationships, and driving service improvements across multiple sites. Competitive benefits and weekly pay offered.

Qualifications

• High school diploma or GED required.
• Experience in security, law enforcement, military, account management, project management, or general management preferred.
• Additional experience in scheduling, payroll, and training is preferred.

Responsibilities

• Manage a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff.
• Meet with line management and/or client representatives for status updates and to address any actual or potential problems.
• Maintain strong client relationships focused on partnership, service excellence, and retention.
• Monitor KPIs related to retention, overtime, vacancies, and turnover.
• Identify opportunities for additional services, security enhancements, and account growth.
• Ensure that service expectations are being met through regular contact with clients.
• Participate in and coordinate with line management regarding the orientation, training, development, and retention of high-caliber staff.
• Conduct performance conversations and corrective actions when necessary. Ensure all incidents are documented accurately and reports promptly.
• Maintain and submit payroll records and other employee and business information, review client and company report for accuracy and timeliness.
• Communicate and coordinate scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services.
• Drive accountability for patrols, badge checks, safety procedures, and overall site performance.

Skills

Customer service

Communication

Leadership

Scheduling

Payroll processing

Training

Education

High school diploma or GED

Job description

Account Manager

Primary Location: Madison, WI

Wage: $30/HR

Schedule: Monday - Friday | 7:00AM-3:00PM

We offer a full benefits package, PTO, weekly pay, and more!

The Western Wisconsin Area has an exciting opportunity for Account Manager! We are seeking a personable, dedicated individual to supervise a team of security officers to ensure operational effectiveness.

The ideal candidate will be equipped in handling scheduling, payroll processing, and site training. They must have previous experience in developing a high performing team with strong customer service skills and great communication.

Perks & Benefits

• Medical, Dental, Vision, Life, AD&D, Disability Insurance, plus 401K options.
• 10 Vacation Days Accrued.
• 6 Sick Days.
• 4 Floating Holidays per year.
• Holidays honored - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day.
• Paid Family Leave - up to 12 weeks a year in accordance with State Law.
• Paid Weekly (every Thursday).
• Employee Assistance Program.
• Discounts on childcare, pet daycare, vehicles, electronics, cell phone plans, travel, and more!

What Your Day May Look Like

• Manage a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff.
• Meet with line management and/or client representatives for status updates and to address any actual or potential problems.
• Maintain strong client relationships focused on partnership, service excellence, and retention.
• Monitor KPIs related to retention, overtime, vacancies, and turnover.
• Identify opportunities for additional services, security enhancements, and account growth.
• Ensure that service expectations are being met through regular contact with clients.
• Participate in and coordinate with line management regarding the orientation, training, development, and retention of high-caliber staff.
• Conduct performance conversations and corrective actions when necessary.Ensure all incidents are documented accurately and reports promptly.
• Maintain and submit payroll records and other employee and business information, review client and company report for accuracy and timeliness.
• Communicate and coordinate scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services.
• Drive accountability for patrols, badge checks, safety procedures, and overall site performance.

Position Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• Valid driver's license and clear driving record required.
• Previous experience in security, law enforcement, military, account management, project management, or general management needed.
• Additional experience in scheduling, payroll, and training is preferred.
• Proficient in basic computer and technology use.
• Strong planning, organizing, and leadership skills.
• Ability to take initiative, achieve results, and meet deadlines.
• Reliable and self-motivated.
• Strong customer service and interpersonal skills a must.
• All candidates must be willing to participate in Securitas’ pre-employment screen process, including drug screen and background investigation.

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