Security Account Manager - Lead Teams & Client Operations

Allied Universal; McLean (VA); On-site; USD 79,000 - 107,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Paid holidays and leave

Job summary

Allied Universal in McLean, VA is seeking an Account Manager to oversee daily security operations and lead a team of officers and supervisors. You will schedule shifts using AI tools, manage payroll, and strengthen client relationships to deliver high-quality service and protect people and property.

This role emphasizes compliance, safety, and operational excellence across sites, with responsibilities for training, equipment inventory, and incident response.

Qualifications

• High school diploma or equivalent.
• Licensing requirements may be required by state/local laws.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Skills

Scheduling AI-powered

Team leadership

Client relationship management

Payroll management

Security operations

Emergency response

Compliance management

Microsoft Office

Education

High school diploma or equivalent

College degree in Business Administration or related field

Tools

CCTV systems

Access control systems

Badge administration

Microsoft Office

Job description

Allied Universal in McLean, VA is seeking an Account Manager to oversee daily security operations and lead a team of officers and supervisors. You will schedule shifts using AI tools, manage payroll, and strengthen client relationships to deliver high-quality service and protect people and property.

This role emphasizes compliance, safety, and operational excellence across sites, with responsibilities for training, equipment inventory, and incident response.