Security Account Manager – Client Success & Ops Lead

Prosegur; Tallahassee (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

401K/403b Plan

Job summary

Prosegur is seeking an Account Manager in Tallahassee, FL, to lead client relationships, contract delivery, and site team performance. You will drive post orders execution, oversee scheduling and overtime, and push KPI results across safety, service quality, and attrition.

The role blends leadership, client management, and disciplined operations. You will manage weekly client check-ins, translate SOWs into daily action, and partner with recruiting to ensure pipeline health.

Qualifications

• 3–5+ years of progressive leadership in contract security, facilities, hospitality, or related operations (account/site management preferred).
• Proven client-facing experience with strong service recovery and stakeholder management skills.
• Working knowledge of security operations, incident management, and post order development.
• Familiarity with state security guard licensing requirements and training standards.
• Comfortable with scheduling systems such as Winteam and MS Office; data-driven decision-making.

Responsibilities

• Client Success & Relationship Management
• Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs
• Translate the Statement of Work (SOW) into daily execution; maintain current post orders and SOPs
• Proactively resolve service issues and escalations; develop corrective action plans and follow-through
• Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health
• Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training
• Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles
• Enforce policies and standards consistently; recognize and reward strong performance
• Foster a culture of safety, professionalism, and continuous improvement
• Lead incident response and reporting (near misses, injuries, property damage)
• Partner with the GM/HR on investigations, accommodations, and documentation best practices

Skills

Client relationship management

People leadership

Scheduling & staffing

Data-driven decision making

Communication

Education

High school diploma or GED

Tools

Winteam

MS Office

Job description

Prosegur is seeking an Account Manager in Tallahassee, FL, to lead client relationships, contract delivery, and site team performance. You will drive post orders execution, oversee scheduling and overtime, and push KPI results across safety, service quality, and attrition.

The role blends leadership, client management, and disciplined operations. You will manage weekly client check-ins, translate SOWs into daily action, and partner with recruiting to ensure pipeline health.