Security Account Manager: Client Success & Operations

Prosegur; Decherd (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401K/403b Plan

Job summary

Prosegur in the United States is seeking an Account Manager to own client satisfaction, contract delivery, and team performance for assigned accounts. You’ll lead site leadership and officer teams, ensure post orders are executed, manage scheduling and overtime, and drive KPI results in safety and service quality.

You will translate the SOW into daily execution, conduct weekly client check-ins, and develop corrective action plans while maintaining SOPs and licensing adherence.

Qualifications

• 3–5+ years of progressive leadership in contract security, facilities, hospitality, or related operations.
• Strong client-facing experience with service recovery and stakeholder management.
• Working knowledge of security operations, incident management, and post order development.
• Familiarity with state security guard licensing requirements and training standards.
• Comfortable with scheduling systems such as Winteam and MS Office; data-driven decision-making.
• Strong written and verbal communication; able to create concise reports and SOPs.

Responsibilities

• Client Success & Relationship Management
• Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs.
• Translate the Statement of Work (SOW) into daily execution; maintain current post orders and SOPs.
• Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
• Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
• Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training.
• Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles.
• Enforce policies and standards consistently; recognize and reward strong performance.
• Foster a culture of safety, professionalism, and continuous improvement.
• Lead incident response and reporting; partner with GM/HR on investigations.

Skills

Leadership

Client Management

Operations Management

Scheduling

Safety Compliance

Reporting

Communication

Education

High school diploma or GED

State/local security licenses

Tools

Winteam

MS Office

Job description

Prosegur in the United States is seeking an Account Manager to own client satisfaction, contract delivery, and team performance for assigned accounts. You’ll lead site leadership and officer teams, ensure post orders are executed, manage scheduling and overtime, and drive KPI results in safety and service quality.

You will translate the SOW into daily execution, conduct weekly client check-ins, and develop corrective action plans while maintaining SOPs and licensing adherence.