Client Success & Operations Leader

Prosegur Security USA, Inc; Tallahassee (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Prosegur Security USA, Inc in Tallahassee is seeking an Account Manager to own client satisfaction, contract delivery, and team performance for assigned accounts. You’ll lead site leadership and officer teams, ensure post orders are executed flawlessly, manage scheduling and overtime, and drive KPI results.

Responsibilities include client success, incident management, and continuous service improvement. Translate SOWs into daily action, conduct client check-ins, and work with HR on staffing and

Qualifications

• High school diploma or GED required.
• Must be able to use basic office software (MS Office).
• Experience leading client-facing teams or security/ops teams preferred.
• Ability to translate SOWs into daily action and SOPs.

Responsibilities

• Own client success and relationship management for assigned accounts.
• Translate SOW into daily execution; maintain post orders and SOPs.
• Proactively resolve service issues and escalate when needed.
• Manage scheduling, staffing levels, and overtime; partner with Recruiting.

Skills

People leadership

Client relationship management

Data-driven decisions

Communication

Education

High school diploma or GED

Tools

WinTeam

MS Office

Job description

Prosegur Security USA, Inc in Tallahassee is seeking an Account Manager to own client satisfaction, contract delivery, and team performance for assigned accounts. You’ll lead site leadership and officer teams, ensure post orders are executed flawlessly, manage scheduling and overtime, and drive KPI results.

Responsibilities include client success, incident management, and continuous service improvement. Translate SOWs into daily action, conduct client check-ins, and work with HR on staffing and