Remote Senior Customer Success Architect — Networking

Cisco Systems; Dover (DE); Remote; USD 161,000 - 214,000; Full time

Job summary

Cisco is seeking a Customer Success Architect (CSA) to guide Isovalent/Cisco Hypershield implementations, spanning onboarding, policy design, and secure interconnect across data-center deployments. You will collaborate with NetOps/NetSecOps, engineering, support, and customers to ensure production readiness and scalable success.

The role emphasizes hands-on experience with NX-OS, virtualization, and enterprise networking, along with strong communication for workshops and training to accelerate

Qualifications

• Bachelor’s degree with 8+ years of related experience, Master’s with 6+ years, or PhD with 3+ years of related experience
• Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations
• Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE
• Professional work experience with enterprise virtualization and VM/appliance deployment
• Experience with Linux systems in production, including troubleshooting

Responsibilities

• Own the onboarding and adoption journey for assigned accounts, from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use
• Guide customers through Hypershield controller design and deployment, orchestrating the teams that implement it across their virtualization environment and the on-premises control plane
• Drive value realization by helping customers design policy and stand up real use cases in production: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect
• Build deep technical relationships with key NetOps and NetSecOps stakeholders as their trusted advisor, and run workshops and enablement sessions that accelerate adoption
• Identify and clear adoption blockers, working with engineering and support to elevate and resolve customer issues
• Build reusable assets that scale customer success, such as training material, reference architectures, and documentation that help customers deploy and run reliably in production

Skills

Customer-facing experience

Linux production experience

VM/hypervisor deployment guidance

On-call/troubleshooting

NetOps/NetSecOps collaboration

Education

Bachelor’s degree in a related field

Master’s degree

PhD

Tools

NX-OS/Nexus hardware

NX-API

NETCONF/RESTCONF

gNMI

Ansible

Job description

Cisco is seeking a Customer Success Architect (CSA) to guide Isovalent/Cisco Hypershield implementations, spanning onboarding, policy design, and secure interconnect across data-center deployments. You will collaborate with NetOps/NetSecOps, engineering, support, and customers to ensure production readiness and scalable success.

The role emphasizes hands-on experience with NX-OS, virtualization, and enterprise networking, along with strong communication for workshops and training to accelerate