Patient Intake & Scheduling Specialist

NYU Langone Health; New York (NY); On-site; USD 48,000 - 66,000; Full time

Job summary

NYU Langone Health Faculty Group Practice is seeking a Faculty Group Practice Secretary I - Intake/Scheduler to provide front-end administrative support, greet patients, answer calls, and schedule appointments. You will manage patient intake, verify insurance details, and assist with patient records in Epic to ensure smooth clinic operations.

The role emphasizes high-quality customer service, accurate data handling, and teamwork within a busy clinical environment.

Qualifications

• High School Diploma or equivalent, required.
• Excellent organizational, interpersonal and verbal and written communications skills.
• Basic knowledge of word processing, spreadsheet and Internet applications.
• Light, accurate keyboarding skills.
• Ability to complete multiple tasks efficiently and thrive in a team environment.

Responsibilities

• Greets patients professionally in person and on the phone.
• Answers patient questions and refers issues to the appropriate contact.
• Optimizes provider schedules and patient access via scheduling templates.
• Promotes a positive patient experience in all interactions.
• Retrieves and updates patient records to ensure treatment information is current.
• Verifies insurance information and scheduling/billing details as needed.
• Maintains office inventory and expedites supply orders.
• Performs other duties as needed.

Skills

Customer service

Scheduling

Communication

Multitasking

Education

High School Diploma

Tools

Epic

Job description

NYU Langone Health Faculty Group Practice is seeking a Faculty Group Practice Secretary I - Intake/Scheduler to provide front-end administrative support, greet patients, answer calls, and schedule appointments. You will manage patient intake, verify insurance details, and assist with patient records in Epic to ensure smooth clinic operations.

The role emphasizes high-quality customer service, accurate data handling, and teamwork within a busy clinical environment.