Secret-Cleared VoIP Systems Administrator

People, Technology & Processes, LLC

Fort Knox (KY)

On-site

USD 38,000 - 54,000

Full time

2 days ago

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Job summary

People, Technology & Processes, LLC is seeking a VoIP Systems Administrator at Fort Knox, KY. The role covers operating, maintaining, and troubleshooting VoIP systems, including gateways and IP phones, with emphasis on secure DoD environments.

The ideal candidate has at least a high school diploma, 2 years of VoIP experience in enterprise/DoD settings, and familiarity with Avaya CS2100 and Nortel voice systems. Avaya or Cisco VoIP certification is preferred; US SECRET clearance is relevant.

Qualifications

High school diploma or equivalent; additional telecom/networking training preferred.
Minimum 2 years' VoIP support experience in enterprise/DoD environments.
Experience with Avaya CS2100, Nortel, MCS/FXO components; familiarity with VoIP protocols.

Responsibilities

Operate, maintain, and troubleshoot VoIP telephony systems and equipment.
Install and configure VoIP stations and ensure LAN connectivity.
Support day-to-day telephony operations including IP phone provisioning.
Provide voice traffic routing support via PRI trunks and LAN-based voice traffic.
Document configurations, changes, and troubleshooting steps; keep service records up to date.