VOIP System Administrator

People, Technology & Processes, LLC; Fort Knox (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

People, Technology & Processes, LLC seeks a Telecommunications Mechanic (Inside Plant) at Fort Knox, KY, to maintain central switching systems and related telecom infrastructure. The role requires hands-on ISP experience and a Secret clearance.

The candidate will install, test, diagnose, and repair Avaya and VoIP solutions, manage the Telephone Management System, and perform preventative maintenance while adhering to DoD IA and security requirements.

Qualifications

• High school diploma.
• Five years ISP experience maintaining telecom systems.
• Knowledge of Avaya and VoIP communications systems.
• Certification within 6 months (GSEC/CompTIA Security+/SSCP) is preferred.
• Detail oriented with strong organizational skills and good communications.

Responsibilities

• Maintains Inside Plant (ISP) telecom equipment including telephone switching, voicemail, VoIP programming, and related systems.
• Installs, tests, troubleshoots, and repairs digital switching equipment and related facilities in the central office.
• Performs routine preventative maintenance on switch hardware.
• Resolves customer trouble calls related to voice issues and analyzes failures to locate root causes.
• Maintains central office records and supports remote diagnostics, parts, and documentation updates.
• Maintains synchronous optical network, T-1 circuits, trunks, and related infrastructure.
• Ensures safe work environment and compliance with codes and regulations, attends required training.

Skills

Attention to detail

Communication skills

Education

High school diploma

Tools

Avaya systems

VoIP

TMS

Job description

Description

Description

Position title: Telecommunications Mechanic (Inside Plant)

Locationn: Fort Knox, KY

Clearance level required: Secret

Responsibilities Include (but Are Not Limited To)

• Performs all administrative, operations and maintenance (O&M) functions, and routines required on Inside Plant (ISP) systems and equipment, including telephone switching equipment, voice mail system, Telephone Management System (TMS), Voice over Internet Protocol (VoIP) programming, firewall and other ancillary equipment and systems directly connected to the switch.
• Installs, tests, troubleshoots, programs, monitors, maintains, and repairs digital switching equipment, attendant consoles, power and ringing relay racks, miscellaneous telephone, radio, fire alarms, intrusion alarms, and other circuits and related apparatus required in the central switching office.
• Performs routine preventative
• maintenance on switch hardware and equipment.
• Resolves customer trouble calls related to voice issues.
• Analyzes system failures and other unusual system occurrences to isolate the source of the problem and determine whether the failure is caused by software, hardware, or other factors.
• Maintains manual and/or computerized central office records, including detail records, traffic analysis records, cable records, line records, subscriber service records, and spare parts inventories.
• Support includes performing remote diagnostics, parts and material repair or replacement, emergency technical support, and technical documentation updates.
• Maintains synchronous optical network.
• Diagnoses and replace faulty switch circuit packs and switching equipment.
• Installs and troubleshoot T-1 circuits.
• Monitors and troubleshoot trunks.
• Maintains customer rapport by listening to and resolving concerns and answering questions.
• May assist with work order and trouble ticket administration within the Telephone Management System (TMS).
• Maintains safe work environment and conditions by following codes, standards, and legal regulations.
• Provides other duties as assigned to support contract requirements.
• Attends training sessions as required (DoD, Information Assurance, Security, Corporate).
  

Qualifications

• High school diploma
• Five years of ISP experience on maintenance, installation, testing, and repair of telecommunications equipment and systems
• Knowledge and experience with Avaya and VoIP communications systems
• Requires GIAC Security Essentials Certification (GSEC), CompTIA Security +, or System Security Certified Practitioner (SSCP) certification within 6 months of hire
• Detailed orientated and highly efficient organizational skills
• Effective oral and written communication skills