VoIP Systems Administrator for DoD — Secret Clearance

People, Technology & Processes, LLC

Fort Knox (KY)

On-site

USD 38,000 - 54,000

Full time

14 days+

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Job summary

People, Technology & Processes, LLC is seeking a VoIP Systems Administrator to manage and troubleshoot VoIP telephony within a Fort Knox, KY environment. The role requires a SECRET clearance and involves installation, configuration, and ongoing support of VoIP stations and related equipment.

The candidate should have at least 2 years of enterprise or DoD VoIP experience, knowledge of Avaya CS2100, Nortel systems, and PRI/FXO architectures, plus strong troubleshooting and customer service skills.

Qualifications

2+ years of experience supporting VoIP systems in an enterprise or DoD environment.
Familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components.
Strong troubleshooting and customer service skills.

Responsibilities

Operate, maintain, and troubleshoot VoIP telephony systems, including gateways, IP phones, and voice equipment.
Install and configure VoIP stations on desktops and ensure connectivity to the LAN.
Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones.
Provide support for voice traffic routing via PRI trunks, FXO, and LAN infrastructure.
Maintain and configure VoIP hardware such as MCS7835 servers, Nortel gateways, Avaya CS2100 systems, and related equipment.
Collaborate with network managers to test and troubleshoot VoIP services and end-to-end connectivity.
Provide IMAC support per IMCS program requirements.
Document system configurations, changes, and troubleshooting steps; keep service records up to date.
Respond to service requests promptly to minimize disruption to voice services.