VoIP Systems Administrator

People, Technology & Processes, LLC; Fort Knox (KY); On-site; USD 38,000 - 54,000; Full time

Job summary

People, Technology & Processes, LLC is seeking a VoIP Systems Administrator to manage and troubleshoot VoIP telephony within a Fort Knox, KY environment. The role requires a SECRET clearance and involves installation, configuration, and ongoing support of VoIP stations and related equipment.

The candidate should have at least 2 years of enterprise or DoD VoIP experience, knowledge of Avaya CS2100, Nortel systems, and PRI/FXO architectures, plus strong troubleshooting and customer service skills.

Qualifications

• 2+ years of experience supporting VoIP systems in an enterprise or DoD environment.
• Familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components.
• Strong troubleshooting and customer service skills.

Responsibilities

• Operate, maintain, and troubleshoot VoIP telephony systems, including gateways, IP phones, and voice equipment.
• Install and configure VoIP stations on desktops and ensure connectivity to the LAN.
• Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones.
• Provide support for voice traffic routing via PRI trunks, FXO, and LAN infrastructure.
• Maintain and configure VoIP hardware such as MCS7835 servers, Nortel gateways, Avaya CS2100 systems, and related equipment.
• Collaborate with network managers to test and troubleshoot VoIP services and end-to-end connectivity.
• Provide IMAC support per IMCS program requirements.
• Document system configurations, changes, and troubleshooting steps; keep service records up to date.
• Respond to service requests promptly to minimize disruption to voice services.

Skills

VoIP systems experience

Troubleshooting

Customer service

Education

High school diploma

Technical training in telecommunications or networking

Tools

Avaya CS2100

Nortel voice systems

MCS/FXO components

Job description

Description

Position Title: VoIP Systems Administrator

Location: Fort Knox, KY

Clearance Type: SECRET

Compensation: $33.15/hr.

Responsibilities

• Operate, maintain, and troubleshoot VoIP telephony systems, including VoIP gateways, IP phones, and associated voice equipment.
• Install and configure VoIP stations on user desktops and ensure proper connectivity to the LAN network.
• Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones.
• Provide support for voice traffic routing via PRI (Primary Rate Interface) trunks, FXO (analog-to-fiber converters), and LAN infrastructure.
• Maintain and configure VoIP hardware such as MCS7835 Media Convergence Servers, Nortel voice gateways, Avaya CS2100 systems, and related telephony equipment.
• Collaborate with network managers to test and troubleshoot VoIP services, including call group setup and end-to-end system connectivity.
• Provide as-needed operational support in accordance with IMCS program requirements, including new installations, moves, adds, and changes (IMACs).
• Document system configurations, changes, and troubleshooting steps; ensure service records are up to date.
• Respond to service requests in a timely manner, ensuring minimal disruption to customer voice services.

Qualifications

Education and Certifications

• High school diploma or equivalent; additional technical training in telecommunications or networking preferred.
• Valid Driver’s License.

Knowledge And Experience

• Minimum 2 years of experience supporting VoIP systems in an enterprise or DoD environment.
• Familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components.
• Working knowledge of VoIP protocols, IP addressing, PRI trunking, and LAN-based voice traffic.
• Ability to read and interpret system diagrams, cable routing, and port assignments.
• Strong troubleshooting and customer service skills.

Desired Qualifications

• Avaya or Cisco VoIP certification (e.g., ACIS, CCNA Voice).
• Experience working within Army NEC or IMCS environments.
• Familiarity with AESMP/ITSM ticketing systems and IMAC procedures.
• Understanding of DoD telecommunication standards and security requirements.