VoIP Systems Admin (Secret) for DoD Telecom Ops

People, Technology and Processes, LLC

Fort Knox (KY)

On-site

USD 66,000 - 72,000

Full time

14 days+

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Job summary

People Technology And Processes in Fort Knox, KY seeks a VoIP Systems Administrator to manage and support our enterprise VoIP environment on SECRET clearance. The role covers installation, configuration, and maintenance of VoIP gateways, IP phones, and related voice equipment.

Responsibilities include troubleshooting, provisioning, and ensuring reliability of voice services across LAN, PRI trunks, and MCS/Nortel/Avaya hardware, with opportunities to work with Army NEC/IMCS environments.

Qualifications

High school diploma or equivalent; additional technical training preferred.
Valid Driver’s License.
Minimum 2 years of experience supporting VoIP systems in an enterprise or DoD environment.
Familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components.
Working knowledge of VoIP protocols, IP addressing, PRI trunking, and LAN-based voice traffic.
Ability to read and interpret system diagrams, cable routing, and port assignments.
Strong troubleshooting and customer service skills.
Avaya or Cisco VoIP certification (e.g., ACIS, CCNA Voice).
Experience with Army NEC or IMCS environments.
Familiarity with AESMP/ITSM ticketing systems and IMAC procedures.
Understanding of DoD telecommunication standards and security requirements.

Responsibilities

Operate, maintain, and troubleshoot VoIP systems, including VoIP gateways, IP phones, and associated voice equipment.
Install and configure VoIP stations on user desktops and ensure proper connectivity to the LAN network.
Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones.
Provide support for voice traffic routing via PRI trunks, FXO, and LAN infrastructure.
Maintain and configure VoIP hardware such as MCS7835 Media Convergence Servers, Nortel voice gateways, Avaya CS2100 systems, and related telephony equipment.
Collaborate with network managers to test and troubleshoot VoIP services, including call group setup and end-to-end system connectivity.
Provide as-needed operational support per IMCS program requirements, including IMACs.
Document system configurations, changes, and troubleshooting steps; ensure service records are up to date.
Respond to service requests in a timely manner, ensuring minimal disruption to customer voice services.