VoIP Systems Administrator with Security Clearance

People, Technology & Processes, LLC; Fort Knox (KY); On-site; USD 38,000 - 54,000; Full time

Job summary

People, Technology & Processes, LLC is seeking a VoIP Systems Administrator at Fort Knox, KY. The role covers operating, maintaining, and troubleshooting VoIP systems, including gateways and IP phones, with emphasis on secure DoD environments.

The ideal candidate has at least a high school diploma, 2 years of VoIP experience in enterprise/DoD settings, and familiarity with Avaya CS2100 and Nortel voice systems. Avaya or Cisco VoIP certification is preferred; US SECRET clearance is relevant.

Qualifications

• High school diploma or equivalent; additional telecom/networking training preferred.
• Minimum 2 years' VoIP support experience in enterprise/DoD environments.
• Experience with Avaya CS2100, Nortel, MCS/FXO components; familiarity with VoIP protocols.

Responsibilities

• Operate, maintain, and troubleshoot VoIP telephony systems and equipment.
• Install and configure VoIP stations and ensure LAN connectivity.
• Support day-to-day telephony operations including IP phone provisioning.
• Provide voice traffic routing support via PRI trunks and LAN-based voice traffic.
• Document configurations, changes, and troubleshooting steps; keep service records up to date.

Skills

VoIP troubleshooting

Customer service

LAN-based voice traffic

Reading system diagrams

Education

High school diploma or equivalent

Tools

Avaya CS2100

Nortel voice systems

MCS7835 MC Servers

Job description

Position Title: VoIP Systems Administrator Location: Fort Knox, KY Clearance Type: SECRET Compensation: $33.15/hr. Responsibilities:

• Operate, maintain, and troubleshoot VoIP telephony systems, including VoIP gateways, IP phones, and associated voice equipment.
• Install and configure VoIP stations on user desktops and ensure proper connectivity to the LAN network.
• Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones.
• Provide support for voice traffic routing via PRI (Primary Rate Interface) trunks, FXO (analog-to-fiber converters), and LAN infrastructure.
• Maintain and configure VoIP hardware such as MCS7835 Media Convergence Servers, Nortel voice gateways, Avaya CS2100 systems, and related telephony equipment.
• Collaborate with network managers to test and troubleshoot VoIP services, including call group setup and end-to-end system connectivity.
• Provide as-needed operational support in accordance with IMCS program requirements, including new installations, moves, adds, and changes (IMACs).
• Document system configurations, changes, and troubleshooting steps; ensure service records are up to date.
• Respond to service requests in a timely manner, ensuring minimal disruption to customer voice services.
• Qualifications Education and Certifications:
• High school diploma or equivalent; additional technical training in telecommunications or networking preferred.
• Valid Driver's License.
• Knowledge and Experience:
• Minimum 2 years of experience supporting VoIP systems in an enterprise or DoD environment.
• Familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components.
• Working knowledge of VoIP protocols, IP addressing, PRI trunking, and LAN-based voice traffic.
• Ability to read and interpret system diagrams, cable routing, and port assignments.
• Strong troubleshooting and customer service skills.
• Desired Qualifications:
• Avaya or Cisco VoIP certification (e.g., ACIS, CCNA Voice).
• Experience working within Army NEC or IMCS environments.
• Familiarity with AESMP/ITSM ticketing systems and IMAC procedures.
• Understanding of DoD telecommunication standards and security requirements.