Mission-Ready IT Service Desk Specialist

General Dynamics Information Technology; Arlington (VA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) with company match

Paid time off

Job summary

General Dynamics Information Technology is seeking a Service Desk Specialist to provide timely support for users in a fast-paced ITIL environment. You will resolve incidents and service requests, using ServiceNow or Remedy, across hardware, software, and networks.

The role requires strong customer service, clear communication, and ability to explain technical concepts to non-technical users. Onsite at Arlington, VA with potential telework based on performance.

Qualifications

• Education: High School Diploma; 2+ years related experience preferred.
• Required technical skills include Office apps, SharePoint, Java, and Adobe Acrobat.
• Experience with Outlook in Exchange, remote access tools, printers, Active Directory, ITSM systems.
• Security+ CE required at start; 3 months to obtain related cert.

Responsibilities

• Provide IT operations support using ITSM ticketing systems and resolve incidents without frequent escalation.
• Deliver technical support for computer systems, software, and hardware via in-person, phone, email, and chat.
• Install, configure, repair hardware and software.
• Maintain clear, high-quality ticket notes and SLA adherence.
• Document knowledge base, SOPs, and job aids.

Skills

Customer service mindset

Communication skills

Time management

Analytical skills

Troubleshooting

Team collaboration

Education

High School Diploma

Associate or bachelor’s preferred

Tools

ServiceNow

Remedy

Active Directory

SCCM/MECM

SharePoint

Outlook

Adobe Acrobat

DoD STIGs/IAVMs

ACAS

Job description

General Dynamics Information Technology is seeking a Service Desk Specialist to provide timely support for users in a fast-paced ITIL environment. You will resolve incidents and service requests, using ServiceNow or Remedy, across hardware, software, and networks.

The role requires strong customer service, clear communication, and ability to explain technical concepts to non-technical users. Onsite at Arlington, VA with potential telework based on performance.