Service Desk Specialist — Secret Clearance

General Dynamics Information Technology, Inc.; Arlington (VA); Hybrid; USD 34,000 - 47,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Service Desk Specialist to deliver timely IT support to end users in a fast-paced environment.

The role emphasizes customer service, incident management, and clear communication while resolving technical issues via in-person, phone, email, and remote methods. Responsibilities include handling high-volume tickets, maintaining documentation, onboarding users, and contributing to a 24x7 service desk as required.

Qualifications

• Education: High School Diploma; Associate or bachelor’s preferred.
• 2+ years of related IT/help desk experience.
• Active SECRET security clearance at time of hire; ability to maintain.

Responsibilities

• Provide IT operations support using a ticketing system (e.g., ServiceNow/Remedy).
• Deliver troubleshooting for computer systems, software, and hardware via multiple channels.
• Install, configure, and repair hardware and software; document actions in tickets.

Skills

Customer support

Help desk

Windows

ITIL

Communication

Education

High school diploma

Associate or bachelor’s preferred

Tools

ServiceNow

Remedy

Active Directory

SCCM/MECM

SharePoint

Job description

General Dynamics Information Technology, Inc. is seeking a Service Desk Specialist to deliver timely IT support to end users in a fast-paced environment.

The role emphasizes customer service, incident management, and clear communication while resolving technical issues via in-person, phone, email, and remote methods. Responsibilities include handling high-volume tickets, maintaining documentation, onboarding users, and contributing to a 24x7 service desk as required.