Onsite IT Help Desk Technician - Secret Cleared

IntelliDyne, LLC; Washington (District of Columbia); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

On-site 2-3 days per week

Job summary

IntelliDyne, LLC seeks a Help Desk Technician - Tier 1 to support government clients from its Washington, DC office, onsite 2–3 days per week. The role requires an Active Secret clearance and strong customer service while handling calls, tickets, and emails.

You will create incidents in ServiceNow and provide hardware/software support both remotely and onsite. The ideal candidate has 2+ years IT support experience, holds HDI and MCP certifications, and must obtain Google IT Support certification

Qualifications

• 2+ years IT support experience (public sector preferred).
• Active HDI Customer Support Representative certification and MCP certification.
• Must obtain Google IT Support certification within 6 months.

Responsibilities

• Answer service calls, tickets and emails in the call center.
• Create a customer incident in ServiceNow for every call.
• Provide Mobile Support and manage user accounts as needed.
• Assist clients with hardware and software support via telephone.
• Coordinate with team to ensure rapid response times and follow-ups.
• Interact with VIP callers and ensure immediate attention.

Skills

IT support

Customer service

Verbal communication

Networking basics

Troubleshooting

ServiceNow

Education

HDI Customer Support Representative certification

MCP certification

Google IT Support certification

Tools

ServiceNow

Job description

IntelliDyne, LLC seeks a Help Desk Technician - Tier 1 to support government clients from its Washington, DC office, onsite 2–3 days per week. The role requires an Active Secret clearance and strong customer service while handling calls, tickets, and emails.

You will create incidents in ServiceNow and provide hardware/software support both remotely and onsite. The ideal candidate has 2+ years IT support experience, holds HDI and MCP certifications, and must obtain Google IT Support certification