Senior Help Desk Technician: Onsite IT Support (Secret)

General Dynamics Information Technology; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health coverage

Job summary

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician III to deliver first‑line IT support, diagnose issues, document incidents, and escalate when needed to ensure timely resolution for complex government environments (NIPRNet/SIPRNet/JWICS). This 100% onsite role at Offutt AFB requires US citizenship, a SECRET clearance, and the ability to work full‑time shifts.

Strong customer service, ITSM tooling experience (ServiceNow/Remedy), and ITIL/CompTIA readiness are highly

Qualifications

• 3+ years of related experience in a help desk or IT support role.
• Active SECRET government clearance required.
• Ability to obtain ITIL 4 Foundation within 9 months of employment.
• Ability to obtain CompTIA A+, CND, or Security+ within 90 days of employment.

Responsibilities

• Provide first-point-of-contact IT support via phone,email, chat, and ITSM.
• Research issues, diagnose, and provide timely resolutions or escalation as per SOPs.
• Document requests and incidents with clear, detailed notes.
• Communicate case status to users and management per SLA guidelines.
• Maintain courteous, professional customer service at all times.

Skills

Help Desk Support

Technical Helpdesk

Technical Issues

Technical Troubleshooting

Education

Technical Training or Degree

Tools

ServiceNow

Remedy

Job description

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician III to deliver first‑line IT support, diagnose issues, document incidents, and escalate when needed to ensure timely resolution for complex government environments (NIPRNet/SIPRNet/JWICS). This 100% onsite role at Offutt AFB requires US citizenship, a SECRET clearance, and the ability to work full‑time shifts.

Strong customer service, ITSM tooling experience (ServiceNow/Remedy), and ITIL/CompTIA readiness are highly