Secret-Cleared Service Desk Technician | IT Support Pro

gdit; El Segundo (CA); Sur place; USD 37 000 - 51 000; Plein temps

Avantages offerts par ce poste

401K with company match

Health and wellness packages

Paid vacation and holidays

Professional growth opportunities

Résumé du poste

GDIT is seeking a Service Desk Technician to support DoD, intelligence and federal civilian agencies from Los Angeles area locales. You will manage end-to-end incidents, troubleshoot devices, and assist remote users nationwide with network and system infrastructure.

Ideal candidates have 3+ years of experience, US citizenship, and a Secret clearance or ability to obtain one. Strong communication and customer service are essential for success in this role.

Qualifications

• 3+ years of related experience.
• US citizenship required.
• Secret clearance must currently possess or able to obtain.

Responsabilités

• Provides technical support and troubleshooting for network, desktop, and/or systems hardware and software.
• Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.
• Answers queries by email, telephone, and instant messaging.
• Identifies problems via monitoring of the Jira Service Management and DynaTrace portals.
• Fulfills requests and provides troubleshooting support to on-site personnel at Los Angeles Air Force Base and remote users across the US regarding network and system infrastructure, associated applications, and devices.
• Records all work accomplished using the Jira Service Management application.
• Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, problem analysis, and compilation of historical database records.
• Routes calls to product line, application, or system support specialists.
• Alerts management to recurring problems and patterns of problems.
• Maintains ownership of incidents from end-to-end.

Connaissances

Desktop Computers

Remote Support

Troubleshooting

Jira Service Management

Microsoft Active Directory

Space Force experience

Formation

Technical Training or Certification

Outils

Jira Service Management

Description du poste

GDIT is seeking a Service Desk Technician to support DoD, intelligence and federal civilian agencies from Los Angeles area locales. You will manage end-to-end incidents, troubleshoot devices, and assist remote users nationwide with network and system infrastructure.

Ideal candidates have 3+ years of experience, US citizenship, and a Secret clearance or ability to obtain one. Strong communication and customer service are essential for success in this role.