Secret-Cleared IT Support Specialist: End-User Computing

DLA Careers; Fort Belvoir (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

DLA Information Operations, J6 seeks an IT Specialist (SYSADMIN/CUSTSPT) at Fort Belvoir, VA to deliver enterprise desktop support and end-user computing services. You will configure, troubleshoot, and maintain devices while assisting VIPs and senior leadership.

Role requires knowledge of ServiceNow, VDI, and Microsoft 365, plus support for classified systems and mobile devices. Secret clearance is required and shifts may vary across the J6 environment.

Qualifications

• One year of specialized IT experience in end-user computing and service desk support.
• Experience supporting VIP and leadership with confidential information.
• Knowledge of ServiceNow, VDI, and cloud services including M365.
• Ability to configure and troubleshoot enterprise IT devices and peripherals.
• Security clearance requirement and ability to work across classified environments.

Responsibilities

• Provides specialized support across IT functions for end-user devices and services.
• Maintains troubleshooting and customer assistance for VIP and senior leadership.
• Communicates with customers via phone, email and messaging tools.
• Keeps knowledge current on IT products and services including ServiceNow, VDI, and M365.
• Supports classified systems and mobile device configurations.

Skills

VIP support

End-user computing

ServiceNow

Communications

M365

Troubleshooting

Tools

ServiceNow

VDI

M365

Job description

DLA Information Operations, J6 seeks an IT Specialist (SYSADMIN/CUSTSPT) at Fort Belvoir, VA to deliver enterprise desktop support and end-user computing services. You will configure, troubleshoot, and maintain devices while assisting VIPs and senior leadership.

Role requires knowledge of ServiceNow, VDI, and Microsoft 365, plus support for classified systems and mobile devices. Secret clearance is required and shifts may vary across the J6 environment.