Secret-Cleared Desktop & End-User Support Technician

People, Technology and Processes, LLC; Fort Cavazos (TX, NM); On-site; USD 55,000 - 75,000; Full time

Job summary

Paycom is seeking a Desktop Support / Touch Labor Technician (Tier 2-3) at Fort Hood, TX 76544. The role provides hands-on desktop, peripheral, and software support, imaging, deployment, relocation, and STIG-compliant configuration of end-user devices across ATEC locations.

Requires SECRET clearance and DoD certification baseline; US citizenship is required. Responsibilities include imaging, software updates, data backups, and supporting multiple OS environments across sites, with involvement in

Qualifications

• U.S. citizenship required.
• Active Secret clearance required (Tier 3 / T3R).
• DoD 8140 / 8570.01-M baseline certification required before performance.

Responsibilities

• Install, configure, troubleshoot, and maintain desktops and peripherals.
• Image systems with approved OS baseline and manage user data backups/restores.
• Apply updates, patches, and STIG settings using government tools.
• Deliver, pick up, and relocate end-user devices at the service desk and at duty locations.
• Support OS family including Windows, Linux, UNIX, macOS, iOS, and Android.
• Coordinate and verify vendor warranty repairs and report completed actions.

Skills

English proficiency

Microsoft Office

Education

High school diploma or equivalent

Job description

Paycom is seeking a Desktop Support / Touch Labor Technician (Tier 2-3) at Fort Hood, TX 76544. The role provides hands-on desktop, peripheral, and software support, imaging, deployment, relocation, and STIG-compliant configuration of end-user devices across ATEC locations.

Requires SECRET clearance and DoD certification baseline; US citizenship is required. Responsibilities include imaging, software updates, data backups, and supporting multiple OS environments across sites, with involvement in