Secret-Cleared Help Desk & Forensic Lab Support Specialist

Agil3 Technology Solutions, LLC; Forest Park (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Agil3 Technology Solutions, LLC is seeking an IT Support Specialist in Forest Park, Georgia. The role involves providing customer service and technical support for forensic laboratory desktops, troubleshooting issues, and ensuring system functionality. Candidates should have a Bachelor's degree (or equivalent) and active Secret Clearance. The position requires CompTIA Security+ certification and 3-5 years of IT experience, focusing on maintaining functionality and resolving technical problems.

Qualifications

• Active Secret Clearance is required.
• Must maintain a current DoD approved Information Assurance (IA) baseline security certification.
• CompTIA Security+ or equivalent certification is mandatory.

Responsibilities

• Provide customer service and technical support.
• Support the help desk for forensic laboratory desktop computers.
• Install, configure, troubleshoot, and maintain systems.

Skills

Customer service

Technical support

Microsoft Windows 10

Database procedures

Systems administration

Video conferencing

Open-source research

Education

Bachelor's Degree or equivalent

3-5 years of general IT/IS experience

Tools

Network workstations

Peripheral equipment

Job description

Agil3 Technology Solutions, LLC is seeking an IT Support Specialist in Forest Park, Georgia. The role involves providing customer service and technical support for forensic laboratory desktops, troubleshooting issues, and ensuring system functionality. Candidates should have a Bachelor's degree (or equivalent) and active Secret Clearance. The position requires CompTIA Security+ certification and 3-5 years of IT experience, focusing on maintaining functionality and resolving technical problems.