Help Desk User Support (Required Security Clearance)

Intellect Solutions LLC; Fort Belvoir (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

A technology service provider is seeking a Help Desk User Support III in Fort Belvoir, VA. The role involves troubleshooting and resolving technical issues for users while adhering to established procedures. Ideal candidates will have 3-5 years of experience, an active Secret clearance, and strong user support skills. This position is contract-based at a mid-senior level with opportunities for career growth.

Qualifications

• 3-5 years of related experience or 2 years with specialized training/certification.
• Active Secret clearance required.
• Proficiency in relevant competencies required.

Responsibilities

• Troubleshoots and resolves basic technical issues.
• Responds to end-user requests through various channels.
• Utilizes solutions database for troubleshooting.
• Documents, tracks, and resolves reported problems.
• Advises users on methods to resolve issues.

Skills

Troubleshooting

Technical assistance

Documentation

User support

Education

Associate's degree

Job description

Help Desk User Support (Required Security Clearance)

Job Posted: 3 days ago. Be among the first 25 applicants. Direct message the job poster from Intellect Solutions LLC.

Please apply only if you hold an Active Secret (or higher) clearance

Job Description

• The Help Desk User Support III troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
• Responds to end‑user requests for technical assistance by phone, email, or ticketing system.
• Utilizes product information or the solution database to research, troubleshoot, and deliver solutions.
• Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
• Advises users on methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
• Escalates problems to appropriate levels or teams to achieve issue resolution.
• May support installs or upgrades of software or devices, set up user profiles, or reset passwords.
• Fulfills all service level standards for response time and quality.
• May require an associate's degree.
• Typically reports to a supervisor.
• Works independently within established procedures associated with the specific job function.
• Has gained proficiency in multiple competencies relevant to the job.
• Working as a Help Desk User Support III typically requires 3‑5 years of related experience or may need 2 years’ experience with additional specialized training and/or certification.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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