IT Support & Network Infrastructure Technician

Fulgent-Therapeutics-1; Alpharetta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

CSI Laboratories, a Fulgent Genetics company, seeks an IT Help Desk Technician in Alpharetta, GA to provide user support, hardware/software maintenance, and security/compliance oversight. You will install, repair, and configure systems and assist with training and access control. The role reports to the IT Supervisor.

Ideal candidates have an Associate degree or equivalent experience, plus hands-on experience with Windows Server, Active Directory, and Office 365.

Qualifications

• Associate degree or equivalent experience in a related field or equivalent work exposure.
• Knowledge of programming languages and operating systems.
• Current equipment and technologies in use; system administration, enterprise backup and recovery procedures, and system performance monitoring tools.
• Effective project management techniques.
• DHCP management and DNS management experience.

Responsibilities

• Resolve and assist staff with help desk issues as they arise.
• Maintain infrastructure equipment: servers, network, UPSs, phones, printers.
• Perform software updates/upgrades and troubleshoot applications.
• Assist with network and security tasks and document problem resolutions.
• Provide training and support for Microsoft 365, Office 365 and Google Apps.

Skills

Help desk

Windows Server

Active Directory

Office 365

G Suite / Google Apps

Networking TCP/IP

VPN

DNS

DHCP

HTML

Education

Associate degree or equivalent experience

Tools

Microsoft Office

Google Apps / G Suite

Office 365

SharePoint

Active Directory

VPN

DNS

DHCP

Windows Server

Networking (TCP/IP)

HTML

Job description

CSI Laboratories, a Fulgent Genetics company, seeks an IT Help Desk Technician in Alpharetta, GA to provide user support, hardware/software maintenance, and security/compliance oversight. You will install, repair, and configure systems and assist with training and access control. The role reports to the IT Supervisor.

Ideal candidates have an Associate degree or equivalent experience, plus hands-on experience with Windows Server, Active Directory, and Office 365.