Help Desk & IT Support Specialist (Secret Clearance)

A3T (Agil3 Technology Solutions); Forest Park (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Retirement Savings Plan with Company Match

Job summary

A3T (Agil3 Technology Solutions) is looking for a Helpdesk Support Specialist in Forest Park, Georgia. This role involves addressing customer inquiries, troubleshooting, and maintaining systems in a technical support capacity.

Candidates must hold an Active Secret Clearance and have a Bachelor's degree or equivalent experience. Key benefits include medical, dental, vision insurance, and a 401k plan with company matching.

Qualifications

• Active Secret Clearance is required.
• Bachelor's Degree in IT or equivalent experience preferred.
• Must maintain CompTIA Security+ certification.

Responsibilities

• Provide customer service and technical support.
• Install, configure, troubleshoot, and maintain systems.
• Support video conferencing and desktop presentations.

Skills

Experience with Microsoft Windows 10

Basic physical computer components knowledge

Database procedures knowledge

Disaster recovery knowledge

Knowledge of electronic devices

System performance metrics experience

Systems administration concepts knowledge

Common system problems diagnosis

Education

Active Secret Clearance

Bachelor's Degree or equivalent

Tools

CompTIA Security+ certification

Job description

A3T (Agil3 Technology Solutions) is looking for a Helpdesk Support Specialist in Forest Park, Georgia. This role involves addressing customer inquiries, troubleshooting, and maintaining systems in a technical support capacity.

Candidates must hold an Active Secret Clearance and have a Bachelor's degree or equivalent experience. Key benefits include medical, dental, vision insurance, and a 401k plan with company matching.