Desktop Support Specialist

KaylaTek, Inc.; Arlington (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA

HSA

401(k) with company match

Short-Term Disability

Long-Term Disability

Life Insurance

AD&D

Paid Time Off

11 Paid Holidays

Employee Assistance Program (EAP)

Professional Development Program

Military Leave Support

Referral bonuses

Job summary

KaylaTek, Inc. is seeking a Desktop Support Specialist to support the AFNCR IT contract at the Pentagon. This onsite role requires delivering direct, on-site hardware and software troubleshooting and end-user support across the Pentagon complex.

You will install and maintain desktops, laptops, docking stations, printers, and peripherals, assist with PWCS and mobility initiatives, and work within SLAs to keep critical systems operational in a fast-paced, highly secure environment in Arlington, VA.

Responsibilities

• Provide onsite hardware, software, and peripheral issue resolution for end users and executives.
• Install and maintain desktops, laptops, docking stations, printers, and peripherals per SLAs.
• Assist PWCS provisioning, issue, and Tier-1 support for wireless devices and mobility.

Job description

Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.

Employee Benefit Offerings

Comprehensive Medical, Dental, Vision plans, FSA, HSA, 401(k) with company match, Short-Term and Long-Term Disability, Life and Accidental Death and Dismemberment Insurance, Paid Time Off, 11 Paid Holidays, Employee Assistance Program (EAP), Professional Development Program, Military Leave Support, Referral bonuses and more!

Job Overview

KaylaTek has an exciting Desktop Support Specialist opportunity supporting the AFNCR IT contract at the Pentagon. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.

Work Environment & Physical Demands

• Physical Demands: Must be able to lift, move, unbox, and position IT equipment (monitors, desktops, docking stations, peripherals, and UPS units) weighing up to 40 lbs.
• Mobility: Must be capable of traversing Pentagon rings, corridors, and secure spaces on a daily basis to support customer requirements.
• Work Location: 100% onsite at the Pentagon, Arlington, VA, due to the classified and hands-on nature of the systems supported.

Primary Responsibilities

End-User & Executive Support

Provide direct, onsite technical analysis, diagnosis, and resolution of complex hardware, software, and peripheral issues for end-users and executive customers across the Pentagon complex.

Hardware & Systems Deployment

Install, configure, image, test, maintain, and troubleshoot desktop systems, laptops, docking stations, monitors, network printers, scanners, and peripheral equipment in accordance with established Service Level Agreements (SLAs).

Personal Wireless Communications Systems (PWCS) & Mobility Support

Support the provisioning, issuance, receipt, and Tier-1 troubleshooting of Personal Wireless Communications Systems (PWCS) assets, enterprise cellular devices, wireless endpoints, and secure mobile capabilities. Partner with the PWCS Lead and Mobility team to support device migrations, asset audits, lifecycle refreshes, and battery/access