Pentagon Onsite Desktop Support Technician II - Secret Clearance

Piper Companies; Arlington (VA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Remedy ITSM

ServiceNow ITSM

Job summary

Zachary Piper Solutions is seeking a Desktop Support Technician Level II to deliver enterprise IT support in a mission-critical federal environment at the Pentagon in Arlington, VA. The role requires an active Secret clearance and will be fully onsite with responsibilities spanning Windows 10/11, AD, CAC/KBI, VPN, M365, and asset management.

The candidate must have 5+ years of desktop support experience and be capable of supporting military personnel, executive leadership, and civilian staff

Qualifications

• Active Secret clearance is required.
• Security+ CE or equivalent DoD 8140/8570 IAT Level II certification.
• 5+ years of desktop or IT technical support experience; onsite at Pentagon M-F 6am-6pm ET.
• Strong knowledge of Windows 10/11, M365, and AD administration.
• Experience with CAC, PKI, smart cards, and VPN connectivity.
• Familiarity with ITSM ticketing systems (Remedy, ServiceNow).

Responsibilities

• Provide onsite Tier II desktop support for military and civilian staff.
• Install, image, and troubleshoot Windows workstations and peripherals.
• Manage AD accounts, password resets, and access permissions.
• Troubleshoot CAC, PKI, and smart card authentication and VPN.
• Support M365 apps, and enterprise software.
• Maintain asset inventories and documentation.

Skills

Active Secret clearance

Security+ CE / DoD 8140/8570 IAT Level

Windows 10/11 troubleshooting

Microsoft 365 administration

Active Directory administration

CAC/PKI/smart card troubleshooting

VPN connectivity

ITSM ticketing (Remedy/ServiceNow)

Onsite desktop support

Education

High school diploma or equivalent

IT-related degree considered in lieu of experience

Tools

Remedy

ServiceNow

Job description

Zachary Piper Solutions is seeking a Desktop Support Technician Level II to deliver enterprise IT support in a mission-critical federal environment at the Pentagon in Arlington, VA. The role requires an active Secret clearance and will be fully onsite with responsibilities spanning Windows 10/11, AD, CAC/KBI, VPN, M365, and asset management.

The candidate must have 5+ years of desktop support experience and be capable of supporting military personnel, executive leadership, and civilian staff