First-Shift Service Coordinator: Dispatch & Care

Kaizen Lab Inc.; Winthrop Harbor (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

All Fleet Inc. in Winthrop Harbor, IL is seeking a First Shift Service Coordinator who stays calm under pressure and delivers dependable support to stranded drivers.

We will train the right person, even if you come from hospitality, retail, or customer service. A typical day includes answering calls, gathering job details, dispatching mobile repair technicians, updating customers, and tracking multiple service calls until each job reaches completion.

Qualifications

• Exceptional customer service
• Clear and professional communication
• Strong organization
• Fast, accurate decision-making
• Genuine concern for the customer
• Consistent follow-through
• Dependability and punctuality
• A positive attitude under pressure

Responsibilities

• Answering a call from a stranded commercial driver
• Gathering the information needed to send help
• Dispatching a mobile repair technician
• Updating the customer as the technician travels to the location
• Helping the technician with forms, job details, or customer requirements
• Tracking multiple active service calls
• Reviewing photos, notes, and completion documents
• Making sure each job reaches the finish line

Skills

Customer service

Communication

Organization

Decision-making

Dependability

Punctuality

Calm under pressure

Job description

All Fleet Inc. in Winthrop Harbor, IL is seeking a First Shift Service Coordinator who stays calm under pressure and delivers dependable support to stranded drivers.

We will train the right person, even if you come from hospitality, retail, or customer service. A typical day includes answering calls, gathering job details, dispatching mobile repair technicians, updating customers, and tracking multiple service calls until each job reaches completion.