Road Service Dispatcher — Second Shift

All-Fleet-Inc; Winthrop Harbor (IL); On-site; USD 28,000 - 39,000; Full time

Job summary

All Fleet Inc. is seeking a Second Shift Road Service Coordinator for our Winthrop Harbor, IL operations center. The role focuses on handling breakdown calls, documenting details, and coordinating mobile technicians to restore service efficiently.

You will provide timely updates, manage open jobs, and support field crews while ensuring complete handoffs for invoicing. Previous trucking experience is not required; the emphasis is on dependable, calm, and professional dispatching.

Qualifications

• Experience in fast-paced customer service environments is preferred.
• Ability to document information accurately and communicate updates clearly.
• Strong organizational skills with attention to detail and follow-through.

Responsibilities

• Take breakdown calls from drivers and fleet customers and document accurate information.
• Coordinate mobile repair technicians and communicate status updates.
• Monitor open jobs, address delays, and support field technicians.
• Ensure requirements (photos, forms, notes) are complete for invoicing and handoffs.

Skills

Urgency

Accountability

Empathy

Clear communication

Organization

Attention to detail

Sound judgment

Consistent follow-through

Job description

All Fleet Inc. is seeking a Second Shift Road Service Coordinator for our Winthrop Harbor, IL operations center. The role focuses on handling breakdown calls, documenting details, and coordinating mobile technicians to restore service efficiently.

You will provide timely updates, manage open jobs, and support field crews while ensuring complete handoffs for invoicing. Previous trucking experience is not required; the emphasis is on dependable, calm, and professional dispatching.