Seattle Onsite Patient Services Coordinator – Call Center Pro

Actalent; Seattle (WA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

On-site role in Seattle

Contract position

Job summary

Actalent is seeking a Patient Services Coordinator for an on-site Seattle health system. The role handles busy call center operations, schedules appointments, and supports care teams with EMR tooling like Epic and Genesys.

You will communicate with patients and families, transfer calls, and help maintain smooth scheduling workflows in a fast-paced environment. Requirements include 1+ year in a medical office, EMR familiarity, and strong written/verbal communication.

Qualifications

• Minimum 1 year of experience in a medical office or related healthcare setting.
• High school diploma or GED completed.
• Experience using EMR systems, creating and routing encounters, and monitoring appointment availability.
• Ability to operate multi-line phone systems and route calls.
• Proficiency with common office software (email, word processing, spreadsheets).
• Experience with call centers or high-volume phone environments is a plus.

Responsibilities

• Answer incoming calls using the Genesys system with courtesy and accuracy.
• Send messages via Microsoft Teams to care teams for timely communication.
• Initiate secure chats to the Intake Team for new patient scheduling with required info.
• Warm transfer calls to appropriate care teams for smooth handoffs.
• Create telephone encounters in Epic using the .callintake template.
• Provide general information on clinic addresses, appointments, and fax numbers as needed.
• Assist care coordinators with additional tasks during low call volume.
• Communicate clearly with patients, families, and healthcare staff in writing and verbally.

Skills

Medical office experience

EMR proficiency

Multi-line phone systems

Microsoft Teams

Communication skills

Education

High school diploma or GED

Tools

Genesys phone system

Epic EMR

Microsoft Teams

Job description

Actalent is seeking a Patient Services Coordinator for an on-site Seattle health system. The role handles busy call center operations, schedules appointments, and supports care teams with EMR tooling like Epic and Genesys.

You will communicate with patients and families, transfer calls, and help maintain smooth scheduling workflows in a fast-paced environment. Requirements include 1+ year in a medical office, EMR familiarity, and strong written/verbal communication.