Patient Services Specialist: Primary Care, Full-Time Impact

University of Washington; Seattle (WA); On-site; USD 33,000 - 49,000; Full time

Job summary

University of Washington in Seattle is seeking a Patient Services Specialist 2 to support front-desk and call center functions in a fast-paced primary care clinic. The role emphasizes compassionate patient interactions, accurate data collection, and seamless scheduling with a focus on patient-centered care in a busy Seattle setting.

Responsibilities include triaging calls, collecting demographics, and coordinating appointments while collaborating with clinical staff to ensure timely,

Qualifications

• High school graduation or equivalent is required.
• At least one year of healthcare, administrative, or customer service experience or an equivalent education/experience combination.

Responsibilities

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging.
• Scheduling provider and ancillary service appointments.
• Obtaining patient demographic, financial, and clinical information.
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery.

Skills

Communication skills

Phone etiquette

Customer service

Education

High School Diploma or Equivalent

Job description

University of Washington in Seattle is seeking a Patient Services Specialist 2 to support front-desk and call center functions in a fast-paced primary care clinic. The role emphasizes compassionate patient interactions, accurate data collection, and seamless scheduling with a focus on patient-centered care in a busy Seattle setting.

Responsibilities include triaging calls, collecting demographics, and coordinating appointments while collaborating with clinical staff to ensure timely,