Healthcare Call Center Specialist: Patient Scheduling

Talentify; Seattle (WA); On-site; USD 28,000 - 29,000; Part time

Job summary

Actalent is seeking a Patient Services Coordinator to manage high-volume calls, provide accurate patient information, and support scheduling for care teams in Seattle. You will work with Epic EMR, Genesys, and Teams to ensure timely responses and positive patient experiences.

The role requires at least 1 year in a medical office setting, strong communication, and the ability to learn multi-line phone systems quickly. On-site, M-F with predictable hours and team collaboration.

Qualifications

• At least 1 year of experience in a medical office or related healthcare setting.
• High school diploma or GED.
• Experience with electronic medical records (EMR), including creating and routing encounters and monitoring appointment availability.
• Ability to learn and use multi-line phone systems including routing calls and taking messages.
• Proficiency with standard office applications such as email, word processing, and spreadsheets.

Responsibilities

• Answer all incoming calls to the call center using the Genesys phone system with courtesy, accuracy, and efficiency.
• Send messages via Microsoft Teams to the appropriate group chat to ensure timely communication with care teams.
• Initiate secure chats to the Intake Team for new patient scheduling, including all necessary information.
• Warm transfer calls to the appropriate care team when a caregiver is available.
• Create telephone encounters using the .callintake template in Epic and route them to the correct care team pool.
• Provide general information to callers such as clinic address, appointment confirmations, and fax numbers.
• Assist patient care coordinators with additional tasks when call volume is low.
• Communicate clearly with patients, families, and healthcare team members in person, over the phone, and in writing.
• Resolve routine patient and scheduling issues independently by following established workflows.
• Identify complex issues and elevate to appropriate personnel.
• Support onboarding of new team members by modeling workflows and best practices.
• Monitor appointment availability in the EMR and assist in optimizing scheduling templates.
• Rotate into the office three times per month and complete make-up days if needed.

Skills

Medical office experience

EMR systems

Multi-line phone systems

Communication skills

Team collaboration

Education

High school diploma or GED

Tools

EPIC EMR

Genesys phone system

Microsoft Teams

Office software

Job description

Actalent is seeking a Patient Services Coordinator to manage high-volume calls, provide accurate patient information, and support scheduling for care teams in Seattle. You will work with Epic EMR, Genesys, and Teams to ensure timely responses and positive patient experiences.

The role requires at least 1 year in a medical office setting, strong communication, and the ability to learn multi-line phone systems quickly. On-site, M-F with predictable hours and team collaboration.