Patient Care Call Center Specialist (On‑Site)

KinwellHealth; Seattle (WA); On-site; USD 47,000 - 71,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical/Vision/Dental Insurance

401K

Basic Life Insurance

Disability-Short Term and Long-Term

Tuition Reimbursement

Employee Assistance

Job summary

Kinwell Health is seeking an on‑site Healthcare Call Center Representative in Seattle to deliver exceptional patient service, schedule appointments, and support clinic operations. You will verify insurance, enter data into EMR, and assist with check‑in/check‑out while maintaining HIPAA compliance.

Ideal candidates have 1 year of customer service in a medical setting, strong communication skills, and familiarity with EPIC or other EMR systems.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• One year of customer service in a call center or medical setting.
• Understanding of HIPAA regulations and medical terminology.
• Strong verbal and written communication, problem‑solving ability.
• Experience with EPIC or similar EMR systems is a plus.

Responsibilities

• Respond to calls and messages about appointments, billing, and services.
• Provide compassionate, clear communication to ensure positive experiences.
• Schedule, reschedule, and confirm patient appointments efficiently.
• Verify insurance and pre‑visit requirements; input data into EMR.
• Assist with check‑in/check‑out and co‑pay collection when needed.
• Coordinate with clinic staff to follow up on inquiries and referrals.

Skills

Customer service

Call center experience

HIPAA knowledge

Communication skills

MS Office proficiency

Education

High school diploma or equivalent

Associate degree in healthcare administration

Tools

EPIC

EMR systems

Microsoft Office

Job description

Kinwell Health is seeking an on‑site Healthcare Call Center Representative in Seattle to deliver exceptional patient service, schedule appointments, and support clinic operations. You will verify insurance, enter data into EMR, and assist with check‑in/check‑out while maintaining HIPAA compliance.

Ideal candidates have 1 year of customer service in a medical setting, strong communication skills, and familiarity with EPIC or other EMR systems.