Seattle Franchise Performance Manager — Field Leader

Pho Prime, LLC; Seattle (WA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Many More…

Job summary

Subway is seeking a Manager, Franchise Performance in Seattle to lead a portfolio of franchise restaurants and drive profitability. The role requires heavy travel, field presence four days a week, and collaboration with operators to elevate sales, guest experience, and brand standards.

You will analyze performance data, partner with franchisees to implement action plans, and support openings, remodels, and market growth.

Qualifications

• Willingness to travel 80-90% within the assigned territory; field-based 4 days a week, with one admin day from home.
• High school diploma and undergraduate degree in Business, Hospitality, Restaurant Management, or related field, or equivalent practical experience.
• 5+ years of experience in multi-unit quick-service restaurant, fast casual, foodservice, hospitality, retail, franchise, field operations, or related operational leadership.
• Strong business acumen, including Profit & Loss, sales trends, cost drivers, margins, and influencing financial outcomes.
• Demonstrated ability to lead, coach, and influence operators, managers, franchisees, business owners, or field teams.
• Ability to assess performance, identify root causes, and translate data into action plans.
• Strong communication, relationship-building, problem-solving, and influencing skills.
• Ability to work independently in a field-based role and manage multiple priorities across a territory.
• Proficiency with Microsoft Office tools, especially Excel, and comfort learning reporting or franchise management systems.
• Valid driver’s license, clean driving history, and access to a reliable vehicle.

Responsibilities

• Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
• Coach franchisees on company programs, best practices, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and other market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Skills

Strong communication

Relationship-building

Problem-solving

Influencing skills

Data-driven decision making

Education

High school diploma

Undergraduate degree in Business/ Hospitality/ Restaurant Management or related field

Tools

Microsoft Office (Excel)

Job description

Subway is seeking a Manager, Franchise Performance in Seattle to lead a portfolio of franchise restaurants and drive profitability. The role requires heavy travel, field presence four days a week, and collaboration with operators to elevate sales, guest experience, and brand standards.

You will analyze performance data, partner with franchisees to implement action plans, and support openings, remodels, and market growth.