Franchise Performance Leader - Field Ops (Seattle)

Subway Group; Seattle, Northern (WA, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Job summary

Subway Group in Seattle, WA is seeking a Manager, Franchise Performance to lead a portfolio of Subway restaurants in the region. You will partner with franchisees to improve sales, profitability, and brand execution while traveling extensively in the territory.

The role emphasizes data-driven decision making, field leadership, and collaboration with internal teams to drive performance and market success.

Qualifications

• Willingness and ability to travel approximately 80-90% within the assigned territory, including occasional evenings or weekends based on business needs. The role is expected to be in the field 4 days a week, with one administrative-focused day working from home.
• High school diploma and undergraduate degree in Business, Hospitality, Restaurant Management, or a related field, or equivalent practical experience.
• 5+ years of experience in multi-unit quick-service restaurant, fast casual, foodservice, hospitality, retail, franchise, field operations, business consulting, or a related operational leadership role; quick-service restaurant, fast casual, or foodservice experience strongly preferred.
• Strong business acumen, including experience with profit-and-loss performance, sales trends, cost drivers, margin improvement, and influencing positive financial outcomes.
• Demonstrated ability to lead, coach, and influence operators, managers, franchisees, business owners, or field teams to improve performance, strengthen accountability, and drive behavior change.
• Ability to assess business performance with nuance, identify root causes, and translate data and field observations into practical action plans.
• Strong communication, relationship-building, problem-solving, and influencing skills.
• Ability to work independently in a field-based role and manage multiple priorities across a territory.
• Proficiency with Microsoft Office tools, especially Excel, and comfort learning reporting or franchise management systems.
• Valid driver’s license, clean driving history, and access to a reliable, properly insured personal vehicle.

Responsibilities

• Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
• Coach franchisees on company programs, best practices, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and other market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Job description

Subway Group in Seattle, WA is seeking a Manager, Franchise Performance to lead a portfolio of Subway restaurants in the region. You will partner with franchisees to improve sales, profitability, and brand execution while traveling extensively in the territory.

The role emphasizes data-driven decision making, field leadership, and collaboration with internal teams to drive performance and market success.