Onsite & Remote Desktop Support Tech

Compucom Staffing; Seattle (WA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking a Desktop Support Technician to join the team onsite in Seattle, WA. You will provide on-site and remote end-user support for desktops, laptops, printers, and mobile devices, troubleshooting hardware and software issues in a fast-paced enterprise environment.

Ideal candidates have 1–3+ years in desktop support, familiarity with Windows/M365, networking basics, and experience with service ticketing systems like ServiceNow.

Qualifications

• High school diploma or equivalent required; Associate degree in Information Technology, Computer Science, or a related field preferred.
• 1–3+ years of desktop support, help desk, field services, or technical support experience.
• Experience supporting Windows operating systems and Microsoft 365 applications.
• Basic networking knowledge: TCP/IP, DNS, DHCP, VPN, wireless connectivity.
• Experience using ticketing systems such as ServiceNow or comparable ITSM tools.
• Familiarity with desktop imaging, software deployment, and hardware break/fix activities.
• Experience supporting printers, peripherals, mobile devices, and endpoint hardware.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize multiple tasks with attention to detail.
• Excellent verbal and written communication skills.
• Strong customer service orientation for professional interaction with users.

Responsibilities

• Provide technical support for desktops, laptops, monitors, printers, mobile devices, peripherals, and related technology.
• Diagnose and resolve hardware, software, OS, and connectivity issues.
• Install, configure, image, deploy, and maintain endpoint devices per procedures.
• Perform equipment moves, adds, changes, and refresh activities.
• Respond to incidents and service requests through ticketing systems and document work.
• Track and resolve tickets within SLAs.
• Assist with inventory management, asset tracking, device lifecycle activities, and audits.
• Receive, stage, configure, and deploy new hardware and software.
• Support end users in person, by phone, and via remote tools.
• Troubleshoot networking issues including wireless connectivity and printers.
• Escalate complex issues to higher-level teams when needed.
• Assist OS upgrades, software installations, patching, and rollout projects.
• Support backup and recovery activities as directed.
• Maintain knowledge base articles and contribute to process improvements.
• Follow security, compliance, and operational procedures.
• Collaborate with IT team to ensure consistent service delivery.

Skills

Troubleshooting

Customer service

Communication

Time management

Problem solving

End user support

Team collaboration

Technical support

On-site support

Education

High school diploma or equivalent

Associate degree in IT/CS

Tools

ServiceNow

Job description

CompucomStaffing is seeking a Desktop Support Technician to join the team onsite in Seattle, WA. You will provide on-site and remote end-user support for desktops, laptops, printers, and mobile devices, troubleshooting hardware and software issues in a fast-paced enterprise environment.

Ideal candidates have 1–3+ years in desktop support, familiarity with Windows/M365, networking basics, and experience with service ticketing systems like ServiceNow.